Back Office Agents English Account

4 days ago

Cairo, Cairo, Egypt ETISAL International Group Full time

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients in the Middle and Far East. With years of expertise, ETISAL focuses on delivering customized, innovative solutions tailored to meet the unique needs of clients, allowing them to concentrate on their core businesses. The company's global presence and deep understanding of diverse cultures enable it to provide exceptional service. ETISAL is committed to transparency, flexibility, and exceeding client expectations, while prioritizing quality, human capital, and cutting-edge technologies. Their goal is to enhance operational standards and deliver outstanding results for their partners.

Role Description

This is a full-time on-site role for a Back Office Agent, English Account, located in Cairo. The role involves managing voice and non-voice customer support tasks, ensuring timely and accurate responses to customer inquiries and issues. Key responsibilities include data entry, documentation, preparing reports, handling communications, and maintaining effective service delivery. Agents are expected to provide exceptional customer support in English and resolve client queries promptly and professionally.

Qualifications

  • Proficiency in written and spoken English to deliver high-quality communication and customer support.
  • Strong data entry, documentation, and organizational skills to manage and maintain accurate records.
  • Ability to handle voice and non-voice communication tasks while ensuring excellent service delivery.
  • Problem-solving and time management skills with attention to detail.
  • Proficiency in using basic computer applications and familiarity with customer relationship management (CRM) systems.
  • Capability to work independently and collaboratively in a fast-paced, customer-centric environment.
  • Bachelor's degree or relevant certification (preferred but not mandatory).
  • Previous experience in customer service or a BPO setting is an advantage.

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