Genesys Cloud Developer

3 days ago

Qesm st October Al Jizah, Egypt Wittify Full time $60,000 - $120,000 per year

Role Overview:

The Genesys Cloud Developer will be responsible for architecting and implementing customer engagement solutions using
Genesys Cloud CX
, integrating them with 's AI engines, and ensuring seamless routing, automation, and reporting flows. You will work closely with product, AI engineering, and customer success teams to deliver intelligent CX experiences.

Duties & Responsibilities:

  • Design, develop, and maintain
    Genesys Cloud CX
    solutions, including Architect flows, routing strategies, IVR apps, and digital interaction workflows.
  • Integrate Genesys Cloud with systems (APIs, AI bots, NLP engines, CRM, ticketing, and external databases).
  • Build and maintain
    Genesys Cloud data actions
    , AWS Lambda connectors, and middleware services.
  • Configure queues, routing logic, skills, agent groups, and operational rules.
  • Develop automation solutions using
    Genesys Cloud APIs, Webhooks, EventBridge, and SDKs
    .
  • Implement and optimize
    Workforce Engagement Management (WEM)
    features such as quality monitoring, forecasting, and scheduling.
  • Monitor platform performance, troubleshoot issues, and optimize workflow efficiency.
  • Develop dashboards and reporting using
    Genesys Analytics (GI2)
    .
  • Collaborate with cross-functional teams to understand requirements and translate them into scalable technical designs.
  • Ensure compliance with security, privacy, and best-practice coding standards.
  • Support deployment, testing, documentation, and continuous improvement processes.

Required Qualifications:

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.
  • GCD certification is a must.
  • 2–5 years of experience working with Genesys Cloud CX.
  • Strong hands-on experience with:

Genesys
Architect
(IVR, flows, routing strategies)

Genesys APIs / SDKs / Web Services

Data Actions
and integrations (REST, SOAP)

Lambda functions
or equivalent middleware

  • Strong knowledge of
    contact center concepts
    : routing, queues, skills, WEM, QoS, interaction lifecycle.
  • Proficiency in one or more programming languages (
    Python, , JavaScript, Java
    ).
  • Experience with
    OAuth, authentication flows, JSON, and API security
    .
  • Understanding of cloud platforms (AWS, GCP, Azure).
  • Strong troubleshooting, analytical, and problem-solving skills.

Why Join US:

  • Work on cutting-edge
    AI + CX
    solutions shaping the future of intelligent interactions.
  • Fast-growing environment with leadership opportunities.
  • Flexible working model (office / remote).
  • A culture built on innovation, collaboration, and impact.

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