CX Agent

1 week ago

Cairo, Cairo, Egypt Taager Full time

The About Taager

Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE. We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region

Our Mission

Our mission is to empower anyone to start and scale their e-commerce business.

Our Vision

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

Why Taager?

You'll be working within an organization with diverse teams based in different countries around the globe (10 different nationalities)

You will be welcomed to our vibrant fast-paced office in New Maadi, Cairo

We offer a comprehensive compensation package (Salary + Stock Options + Performance based Salary Increases), as we believe our employees should be compensated fairly for their talent and capabilities.

We invest in our people's growth and promote internal succession.

You will be working alongside talented, caring, and ambitious individuals. We're very intentional about our selection process so that we hire people who can help us become a vibrant and healthy work environment for everyone.

  • We offer a comprehensive medical insurance package.

About the Role

As a Confirmation Agent, your primary responsibility will be to confirm merchants' orders and ensure that any cancellations do not negatively impact their profits.

Key Responsibilities:

  • Receive leads from our merchants to confirm the order with the customer
  • ensure that there are not any cancellations through up-selling and cross-selling
  • Assist with other special projects to support company as needed
  • Achieve Sales Target

Requirements:

  • At least one year experience in Online Sales or Telesales
  • Perfect Communication and Negotiation skills.
  • Maximum age 27

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