Junior Customer Experience

4 days ago

Cairo, Cairo, Egypt Dahab Masr Full time

We are seeking a dedicated and proactive
Junior CX Agent

to join our team. This role is critical to maintaining our high standards of service quality and response time during our busiest period. The ideal candidate will primarily handle customer interactions via
chat support and moderation

.

Key Responsibilities:

  • Maintain Service Quality: Deliver high standards of service excellence in every interaction.
  • Support Campaigns: Provide specialized support for ongoing marketing and operational initiatives.
  • Improve Efficiency: Proactively work to significantly improve response time and overall operational efficiency.

Qualifications

  • Experience: Minimum 1 year of professional experience is required, with a proven background specifically in high-volume chat support or community moderation.
  • Role Focus: Junior CX Agent (dedicated to Chat Support/Moderation).

What We Offer:

  • Competitive compensation package based on experience.
  • Comprehensive health insurance.
  • Opportunities for professional development.
  • A collaborative, innovative work environment.

Work conditions

  • Location: Almaza, Heliopolis.
  • Schedule: 5 days per week, 9 hours/day (including a 1-hour break).
  • On-site position.

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