Sales Operations

2 days ago

Qesm Heliopolis Cairo, Egypt BTC EGYPT Full time

Sales Operations & Support:

  • Monitor daily sales performance across all branches and prepare performance dashboards and reports.
  • Assist in setting and tracking sales targets, KPIs, and incentive schemes for the retail sales team.
  • Coordinate between sales, supply chain, and finance to ensure accurate product availability, pricing, and billing.
  • Ensure accurate data entry and timely updates in POS and CRM systems for all sales transactions.
  • Support the rollout of new sales initiatives, promotions, and product launches across all outlets.

Inventory & Product Management:

  • Collaborate with inventory and merchandising teams to ensure accurate stock levels and timely replenishment of best-selling items.
  • Support daily and monthly stock reconciliation between system records and physical counts, especially for high-value items like gold and diamonds.
  • Track product movements between branches and ensure proper documentation and system updates.

Process Improvement & Compliance:

  • Ensure all retail branches follow the company's standard operating procedures (SOPs) for sales, returns, and customer service.
  • Assist in auditing sales and inventory transactions to detect discrepancies or losses.
  • Recommend and implement process improvements to increase sales efficiency and reduce operational errors.

Sales Analytics & Reporting:

  • Analyze sales trends by product category, location, and sales team to provide actionable insights.
  • Prepare daily, weekly, and monthly sales performance reports for management review.
  • Provide analytical support for pricing strategies and promotional campaigns.

Cross-functional Coordination:

  • Work closely with marketing, finance, logistics, and HR departments to support sales operations and resolve issues.
  • Facilitate communication between branch managers and head office for smooth coordination.
  • Support onboarding and training of new sales staff on systems, tools, and operational procedures.

Job Requirement

  • Bachelor's degree in business, Marketing, Economics, or a related field.
  • Minimum (3 – 5) years in sales operations, preferably in luxury retail, jewelry, or FMCG sectors.
  • Proficiency in Excel, ERP systems, and data analysis tools.
  • Fluent in Arabic and English.
  • Strong understanding of Egyptian consumer behavior, retail channels, and regulatory environment.

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