Social Media Moderator

1 day ago

Cairo, Cairo, Egypt Aman Full time
  • Communicate with industry professionals and influencers via social media to create a strong network
  • Service community admin accounts, processing emails and complaints, escalating when necessary
  • Produce reports on relevant moderation statistics, issues and outcomes
  • Monitor all industry and company information and news to anticipate potential issues
  • Work with customer service to ensure all inquiries are handled in a timely and appropriate manner
  • Respond to customers regarding their Social Media messages in order to improve their experience.
  • Proactively identify sales leads and educate in-market customers on product functionality and service
  • Manage existing online cases, completing follow-ups and achieving operational metrics

  • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

  • Excellent communication Skills

  • Problem Solving
  • 0-2 years' experience in customer care / social media monitoring
Desired Candidate Profile
  • Moderate social media pages, and merchant s communities in private groups

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