Product Manager Senior I

4 days ago

New Cairo, Cairo, Egypt Floward Full time

Floward

Job Purpose
We are looking for a Senior Product Manager – Order Management & Logistics to own the full lifecycle of orders at Floward—from order creation to last-mile delivery.

You will be responsible for defining and delivering Floward's next-generation Order Management System (OMS) and Logistics Orchestration Layer, enabling millions of customers to enjoy reliable, fast, frictionless gifting experiences across our multi-country operations.

This is a high-impact role where you will work closely with engineering, data, operations, commercial, and CX teams to improve on-time delivery, routing efficiency, order health, cost per order, and delivery experience at scale.

Key Responsibilities
Strategy & Roadmapping

  • Define the long-term strategy for OMS & Logistics.Translate the strategy into clear, actionable roadmaps.
  • Align with Operations leadership to improve delivery speed, prep times, and cost per order.
  • Steer cross-functional execution across Tech, Ops, Finance, CX, and Growth.

Product Development & Delivery

  • Partner with engineering to deliver high-quality features using scalable architecture (APIs, microservices, event-driven systems).
  • Lead the centralized OMS roadmap, covering order ingestion, SLA management, routing, address validation, fraud scoring, etc.
  • Ensure seamless integration across all Floward platforms (mobile app, web, partner stores, B2B APIs).

Order Management & Fulfillment

  • Manage order lifecycle from creation to handover.Oversee SLA engine, split shipments, substitution logic, and order health.
  • Build systems that minimize exceptions and improve end-to-end reliability.

Logistics & Last-Mile Delivery

  • Drive improvements in auto-allocation, slot orchestration, routing optimization, and driver app experience.
  • Enhance delivery tracking and real-time visibility.Reduce delivery exceptions and improve on-time delivery (OTD).
  • Build predictive models for SLA risk and delays.

Dispatch, Grouping & Preparation

  • Optimize dispatch flows to meet 60–90 minute delivery promises.
  • Improve coordination between logistics, WMS, and florist app teams.
  • Enhance prep-time prediction and operational productivity.

Cross-Market Scalability

  • Develop solutions that work across all Floward markets (UAE, KSA, Kuwait, Bahrain, Qatar, Jordan, Egypt, UK).
  • Account for local regulations, address systems, and different delivery models.

Data & Insights

  • Conduct deep analysis of delivery data, customer behavior, and operational challenges.
  • Build dashboards for order health, SLA forecasting, driver capacity, and throughput.
  • Use insights to prioritize features and operational improvements.

Skills And Qualifications

  • 6–10+ years of Product Management experience in e-commerce, last-mile delivery, logistics tech, or marketplaces.
  • Proven hands-on ownership of OMS, routing/allocation engines, delivery platforms, or fulfillment systems.Familiarity with MENA region logistics, COD flows, addressing challenges, and peak events (Ramadan, Eid, White Friday).
  • Strong technical fluency (APIs, microservices, data models, geospatial concepts).
  • Excellent stakeholder communication, structured problem-solving, and cross-functional leadership.
  • Comfortable operating in a fast-paced environment with large-scale operational impact.

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