Sales Operations

Job Summary :

The Inside Sales Specialist will play a critical role in optimising sales processes, managing CRM systems, and providing data-driven insights to enhance sales performance. This position requires a detail-oriented professional with strong analytical skills, expertise in sales tools (e.g., CRM, ERP), and the ability to collaborate with cross-functional teams to drive efficiency and revenue growth.

Responsibilities

Sales Process & Systems Management:

• Maintain and optimize the
  CRM (e.g., Salesforce, SAP)
  to ensure accurate sales data, pipeline tracking, and reporting.
• Automate and streamline sales workflows to improve efficiency.

Data Analysis & Reporting:

• Generate and analyze sales performance reports (e.g., pipeline, conversion rates, forecasting).
• Identify trends, gaps, and opportunities to improve sales strategies.
• Prepare dashboards and presentations for leadership.

Sales Support & Enablement:

• Assist in technical and financial proposal and quotation, territory planning, and commission tracking.
• Collaborate with Marketing to align on lead generation and conversion metrics.
• Support contract management and sales documentation processes.

Cross-Functional Collaboration:

• Work with Finance, IT, and Operations to ensure seamless sales operations.
• Troubleshoot technical issues related to sales tools and integrations.

Inside Sales and lead generation:

• Identify and qualify new sales opportunities through inbound lead follow-up and outbound lead generation.
• Engage with prospects to understand their security challenges and needs, and effectively communicate the value of our security solutions.
• Develop and maintain a deep understanding of our security products and services to confidently discuss them with potential clients.
• Work closely with the regional sales manager to execute sales strategies and achieve sales targets.
• Build and maintain strong relationships with potential and existing customers across the region.
• Serve as a primary point of contact for clients, providing timely and accurate information on our products and services.
• Conduct regular follow-ups with prospects to move them through the sales funnel and close deals.
• Ensure a high level of customer satisfaction by addressing client inquiries and resolving issues promptly.
• Conduct market research to identify potential customers, trends, and competitive landscape in the security solutions sector.
• Provide feedback to the marketing and product development teams on customer needs and market trends.
• Monitor industry developments and stay up-to-date with the latest security technologies and solutions.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and pipeline status in the crm system.
• Prepare regular reports on sales performance, market trends, and customer feedback for the regional sales manager.
• Collaborate with the sales and marketing teams to refine messaging and strategies based on customer insights.

Requirements:

• Education:
  Bachelor's degree in business informatics, Business, computer science, business, marketing, it, or a related field.
• Experience:
  2-4 years in inside sales, sales operations or a similar role.
• Technical Skills:
• Proficiency in
  CRM systems (Salesforce preferred)
  and sales automation tools.
• Advanced
  Excel/Google Sheets
  (pivot tables, VLOOKUPs) and data visualization (Power BI, Tableau).
• Proven experience in inside sales, preferably within the it or security solutions industry.
• Fluency in English and Arabic is required; proficiency in French is highly preferred.
• Strong communication and presentation skills, with the ability to effectively engage and influence customers.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities simultaneously.
• Experience using crm software (e.g., salesforce, hubspot) and other sales tools.
• Knowledge of the security solutions market, including cybersecurity, identity management, and access control.
• Experience working in a multicultural environment and understanding regional market dynamics.
• Previous experience in b2b sales role, particularly in technology or security solutions.
• Self-motivated with a strong drive to achieve sales targets and exceed customer expectations.
• Strong problem-solving skills and the ability to think critically and creatively.
• A team player with the ability to work collaboratively in a fast-paced environment.
• Willing to learn and adapt to new technologies and market conditions.

We Offer:

• Flexible and remote working models
• Comprehensive Private Health insurance
• Take advantage of personal career development opportunities, including access to learning resources and individualised career paths tailored to your aspirations.
• Benefit from additional perks such as a modern office environment and a casual dress code that fosters a comfortable and inclusive workplace culture.