Care Center Agent Medical

1 week ago

Cairo, Cairo, Egypt Professional Service - P... Full time
  • Respond to inbound calls and handle medical inquiries following standard scripts and procedures.
  • Ensure all calls are answered within the required time frames while maintaining a high standard of customer service.
  • Document details of customer interactions and update the database with accurate information.
  • Provide follow-up and corrective actions as required to ensure customer satisfaction.
  • Communicate and coordinate effectively with the Care Centre Team Leader and Manager.
  • Maintain a professional, customer-oriented approach in all interactions.
  • Support clients by explaining medical insurance coverage, services, and procedures clearly.
  • Analyze issues and provide logical solutions within the scope of responsibility.

  • Complete clerical duties related to customer support (e.g., documentation, filing, and system updates).

  • Bachelor s degree in Pharmacy (Medical background is a must).

  • From 1 to 3 years of experience in Customer Service / Call Center / Medical Insurance / Hospital settings.
  • Very good English level (spoken and written).
  • Excellent computer skills (MS Office, especially Outlook & Excel).
  • Ability to work in rotational shifts.
  • Strong communication and problem-solving skills.
  • Residence near New Cairo is preferred (no Shoubra, Qanater, or Shorouk).
Desired Candidate Profile
  • Bachelor s degree in Pharmacy (Medical background is a must).
  • From 1 to 3 years of experience in Customer Service / Call Center / Medical Insurance / Hospital settings.
  • Very good English level (spoken and written).
  • Excellent computer skills (MS Office, especially Outlook & Excel).
  • Ability to work in rotational shifts.
  • Strong communication and problem-solving skills.
  • Residence near New Cairo is preferred (no Shoubra, Qanater, or Shorouk).

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