Partner Support Advisor

2 weeks ago

Cairo, Cairo, Egypt Property Finder Group Full time

As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat and email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.

Key Responsibilities

  • Serves customers by providing product and service information and resolving product and service problems.
  • Promptly respond to customer questions submitted via email, chat, phone or any other channels.
  • Ensures performance goals are being met consistently based on quality standards.
  • Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
  • Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
  • Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
  • Diagnose the technical problem at the customer end and identify the possible solution (s); Report to the Manager on any issues which require further action
Desired Candidate Profile

Desired Qualifications:

  • 1+ years experience in related positions.
  • Excellent English/Arabic language skills
  • Ability to communicate correctly and clearly with both internal and external customers
  • Good composition & typing skills: Ability to compose a grammatically correct, concise, and accurate written response
  • Excellent customer service skills: Ability to empathize with and prioritize customer needs
  • Demonstrable conflict resolution and negotiating skills

Other Capabilities

  • Comfortable in a fast-paced, multi-tasked, high-energy environment.
  • Excellent documentation skills

  • Partner Support Advisor

    1 week ago

    Cairo, Cairo, Egypt Property Finder Full time

    Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region's growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.Founded on the value of great ambitions, Property Finder...

  • Medical Advisor

    2 weeks ago

    Cairo, Cairo, Egypt HELLENCE Full time

    Company DescriptionHELLENCE is an innovative leader in life sciences, committed to transforming the industry by nurturing talent and creating life-changing opportunities. As a trusted commercial partner, we excel at developing, launching, and supporting life sciences brands to achieve their market potential. Our team-centric culture empowers individuals to...

  • Medical Advisor Chat Support

    1 week ago

    Cairo, Cairo, Egypt NEXperience Full time

    NEXperience IS HIRING "Chat support pharmacists"We are looking for "Medical advisors" who must have experience in KSA market• Bachelor's degree in pharmacy is a MUST• Experience in the Saudi market• KSA Prometric Exam is a PLUS• Work location: Mohandseen• Attractive salary package• Profit-share provided• Availability working from home from day...

  • Medical Call Center Advisor

    2 weeks ago

    Cairo, Cairo, Egypt Raya CX Full time

    Company DescriptionRAYA Customer Experience (RAYA CX) specializes in next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has served as a trusted partner for customer service, technical support, and global solutions for Fortune 1000 companies across North America, Europe, the Middle East, and...

  • Human Resources Business Partner

    1 week ago

    Cairo, Cairo, Egypt connectalents Full time

    Job ScopeThe HR Business Partner plays a critical role in aligning business objectives with people and culture initiatives. This position acts as a trusted advisor to business leaders and employees, ensuring that organizational development, employee engagement, and performance management practices drive productivity, innovation, and growth. The HRBP will...

  • Sales Advisor

    4 days ago

    Cairo, Cairo, Egypt consul Full time

    Company DescriptionEGYCHAM, established in April 2010, is a leading HR Consultancy and Business Hub specializing in consultancy, training, and recruitment services. With over 300 companies served across various industries and more than 700 companies utilizing its training and recruitment services, EGYCHAM has built a robust presence in its field. The company...

  • Financial Advisor

    2 weeks ago

    New Cairo, Cairo, Egypt teleperformance Full time

    Company DescriptionTP is a global leader in digital business services, combining global reach with a strong local presence. Committed to supporting communities, clients, and the environment, TP is dedicated to being a positive force in the world. By delivering advanced, digitally-driven solutions, TP helps top global brands streamline their operations in...

  • Medical Sales Advisor

    2 weeks ago

    Cairo, Cairo, Egypt COA Holding Company Full time

    Job Title:Medical Sales AdvisorLocation:Sheraton-HeliopolisJob Type:Full-timeAbout COAAt COA, we're dedicated to transforming healthcare through innovative partnerships and purposeful commercial strategies. We work across sectors to improve access, awareness, and adoption of health solutions that make a real difference in people's lives. As we grow, we're...

  • Senior Delivery Partner Manager, AMET DSP

    2 weeks ago

    Cairo, Cairo, Egypt Amazon Full time

    Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon's sustainability goals?Equal parts advisor and operating partner, Amazon's team of Delivery Partner Managers and Senior Managers assists and guides our Amazon DSPs (Delivery Service Partner) business...

  • Senior Delivery Partner Manager, AMET DSP

    2 weeks ago

    Cairo, Cairo, Egypt Amazon Full time

    DESCRIPTIONWould you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon's sustainability goals? Equal parts advisor and operating partner, Amazon's team of Delivery Partner Managers and Senior Managers assists and guides our Amazon DSPs (Delivery Service...