Senior Siebel Configuration Expert Acs

5 days ago

مصر, Egypt Oracle Full time

Senior Siebel Configuration Expert ACS-2200040D

**Applicants are required to read, write, and speak the following languages**: English

**Preferred Qualifications**
**Senior Siebel Configuration Expert
- Oracle Advanced Customer Services (ACS)**

**Preferred Qualifications**

Oracle Advanced Customer Services (ACS) is looking for Advanced Support Engineers (ASEs) to deliver proactive and reactive technical support to customers as Siebel Architect. The Advanced Customer Services is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers.

The ACS Advanced Support Engineering (ASE) organization consists of a diverse, highly skilled, and specialized team of ASEs who bring deep technical expertise in the entire Oracle Product and technology set.

**RESPONSIBILITIES**:

- Proactively working with ACS customers to ensure their successful deployment of the Siebel Applications Database
- Conduct proactive technical reviews, workshops or onsite/remote Expert Assistance and as defined by the Applications Expertise Services Portfolio
- Work with customers, implementation partners and Technical Account Managers (TAM) to ensure proper design and implementation of Oracle products
- Technical assistance with Software Installations, Performance Assessments and Tuning.
- Develop and verify workarounds, engage with Engineering in bug fix process
- Act as a trusted technology advisor and champion for customer satisfaction - address any issues which may arise in this context
- System configuration health checks
- Upgrade and implementation planning and advice Patch management
- Proactively alerting customers to product developments and issues
- Delivering reactive onsite technical support in a timely manner
- Problem analysis and investigation, verifying workarounds or patches
- Researching and responding to technical enquiries
- Forming effective professional relationships with TAMs, Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization.

**QUALIFICATIONS**:

- Technical background in IT and/or Computer Science with preferably a postgraduate degree
- Experience on one or multiple modules (EAI, EIM, Siebel Marketing &Loyalty, Siebel Analytics, Campaign Management, Order Management, Contact Center), also preferred to have skills of one or more of the below products:

- Siebel Product Configurator
- Siebel Order Management
- Cloud CX
- Cloud Certifications will be considered as a plus
- Siebel Installation and System Administration
- Siebel Tools
- Siebel Business Automation
- Siebel Open UI/UX
- Siebel System Administration
- Siebel Scripting
- Excellent problem solving and analytical skills
- Self motivated and resourceful
- Willingness for continuous learning
- Likes working in an internationally oriented team
- Strong interpersonal, communication and presentation skills
- Ability to work as a team player as well as on own initiative
- Ability to work unperturbed even under pressure or in escalated situations
- Fluency in English, written and verbal is a must.

**Travel : Yes, 25 % of the Time**

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Job**: Support
**Location**: EG-EG,Egypt-Cairo

**Job Type**: Regular Employee Hire
**Organization**: Oracle

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