Center of Excellence Specialist

2 weeks ago

Cairo, Egypt Foodics Full time

**About Foodics**:
Foodics, a Saudi fast-growing startup in MENA, offers a complete Cloud point-of-sale SaaS with tools that help F&B and retail businesses start, track and grow. B2B sellers use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze the whole business with smart reports, anytime and anywhere on the cloud. Available in English, Arabic, Turkish, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps. Founded in 2014 and headquartered in Riyadh, Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt with a culture retaining talents and promoting creativity and efficiency. Foodics today is one of the most promising SaaS companies in MENA and future Unicorn (1 Billion USD company) and we are looking for people like you to help shape tomorrow at Foodics.

**Vision**

To become a leading Fintech and software trusted partner globally, for retailers and sellers who want to grow their business.

**Mission**

We empower sellers with a comprehensive point of sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.

**About the Opportunity**

After the big success of Foodics Early Talent Program Round 1, which was conducted in Riyadh, Foodics is excited to launch the program in its second run for our bright talents in Khobar

**About the Role**

**Main tasks and responsibilities**
- Provide first level phone support, performing problem recognition, research, resolving hardware & software issues
- Diagnose technical issues and assist inexperienced or nontechnical end-users in resolving issues
- Foster happy customers and build strong case studies by managing customer needs and optimizing their business strategies and day-to-day life.
- Record and/or maintain accurate information within the ticketing system
- Interface directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
- Serve as the “voice of the client” by communicating feature requests and pain points to support team leadership
- Prioritize own workload effectively and with attention to detail; provide fast and accurate follow up to clients
- Operate as the lead point of contact for all matters specific to customers assigned to you
- Assist with updating support guides upon request

**Requirements**:

- Graduate of a technical related major: Computer Science, Software engineering, MIS or similar
- 0-3 years of experience in Customer Service - one of which in a technical support role
- Comfortable with technology, has high agility to learn complex technical solutions and platforms
- Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences
- Experience with Data Analysis using Excel
- Excellent commands over English language - spoken and written
- Experience with SaaS product (F&B) is a strong plus

**Benefits**
- High accelerated learning path
- Flexible, people-focused culture

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