SAP L1 Support Specialist

7 days ago


Cairo, Egypt Envision Employment Solutions Full time

Envision Employment Solutions is currently looking for a SAP L1 Support Specialist for one of our partners, a global leader in the chemical industry field.
**Job Summary**:
The SAP L1 Support Specialist provides first-line support for SAP users, addressing and resolving initial technical issues and inquiries. This role involves troubleshooting, diagnosing, and escalating issues as necessary while ensuring high levels of user satisfaction and mínimal disruption to business operations. As part of the Shared Service Center (SSC), the specialist resolves L1 SAP tickets and escalates L2 tickets to the SAP Center of Excellence (CoE) as deemed necessary.

**Responsibilities**:

- Provide user support and guidance on SAP functionalities and best practices.
- Document and track incidents, ensuring timely resolution and updates to users.
- Resolve L1 SAP support tickets and escalate L2 issues to the SAP CoE.
- Perform routine system checks and basic maintenance tasks.
- Assist with user access management, including setting up and modifying user roles.
- Collaborate with other support team members to identify and implement improvements.
- Maintain and update support documentation and knowledge base.
- Ensure compliance with service level agreements (SLAs) and internal processes.
- Participate in training sessions to stay current with SAP updates and new features.
- Provide feedback on recurring issues to assist in the development of preventive measures.
- Support end-user training sessions and documentation as needed.
- Track and report on common issues to identify trends and areas for improvement.
- Assist in the testing of new SAP functionalities or updates.

**Requirements**:

- Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree is a plus.
- Proven experience of 3+ years in SAP support, including hands-on experience with various SAP modules.
- Strong understanding of ITIL processes and best practices.
- Experience in a shared service center environment is preferred.
- Excellent written and verbal English language proficiency.
- Skills:

- Basic understanding of SAP modules and functionalities.
- Proficiency in troubleshooting and problem-solving.
- Effective communication skills, both verbal and written.
- Strong customer service orientation.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with ticketing systems and incident management.



  • Cairo, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a SAP Specialist - SuccessFactors for one of our partners, a global leader in the chemical industry field. **Job Summary**: The SAP Specialist - SuccessFactors & Concur within the Center of Excellence (CoE) is responsible for managing and optimizing these SAP solutions to align with the organization's...


  • Cairo, Egypt Tek Infotree Sdn Bhd Full time

    **Position: Helpdesk Engineer L1** **No of headcounts: 3** **Budget : up to USD2000 per month** **Location: Near Cairo City, Egypt** **Working mode: Work remotely** **Employment Type: Permanent** Experience: 5-7 yrs - Resource with remote L1 support experience - Proficient in managing user calls and addressing the issues - Interacting with Users & try...

  • Local Tax Manager Emea

    18 hours ago


    Cairo, Egypt SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Cairo, Egypt SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Cairo, Egypt SAP Full time

    **We help the world run better** **PMH Service Partner Manager** The Service Partner Manager is the orchestrator of the Partner Relationship. They are the main point of contact for building the Partner relationship with SAP and the central advisor to our PE Service Partners. They own the Partner relationship end to end and are responsible for coordinating...


  • Cairo, Egypt SAP Full time

    **We help the world run better** **PMH Service Partner Manager** The Service Partner Manager is the orchestrator of the Partner Relationship. They are the main point of contact for building the Partner relationship with SAP and the central advisor to our PE Service Partners. They own the Partner relationship end to end and are responsible for coordinating...

  • SAP Consultant

    7 days ago


    Cairo, Egypt Orange Business Full time

    **Votre rôle**: Responsible for daily SAP basis operations “support/run activities “Incident management Reactive and proactive Change management Event management Release management Upgrades and patching for SAP and databases Using ticketing tools Using and following an agreed service catalog Responsible for SAP/HANA build activities Design,...

  • SAP Consultant

    1 week ago


    Cairo, Egypt MigrationIT Full time

    **Job Information**: Field - Applications & DataField / Area - ERPIndustry - IT ServicesJob Category - SAP ConsultantWork Experience - 1-3 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Developing and configuring customized SAP solutions. - Writing scripts and programs to create user-friendly interfaces and enhanced...


  • Cairo, Egypt SAP Full time

    **We help the world run better** **Position Purpose** We’re excited to welcome our next **Sales Development Manager for MEA North** to our vibrant SAP Digital Hub in Cairo! Are you ready to lead a dynamic, high-performing team at the heart of SAP's Digital Hub in Cairo? As the Sales Development Leader for MEA North, you will play a key role in shaping...

  • SAP Bpc

    2 weeks ago


    Cairo, Egypt El-maaly Egypt Full time

    5+ years of SAP BPC Planning & Consolidation experience. - Experience with Darwin BPC - prefered - 2 Full implementation life cycle. - Integration with ECC & S/4. - Well versed with Data integration for SAP, Non SAP environment for reporting - Knowledge of MIS Reporting and Data Structure for Consolidation based reporting - Expertise in VB Macro and EPM...

  • SAP Architect

    1 week ago


    Cairo, Egypt MigrationIT Full time

    **Job Information**: Field - Applications & DataField / Area - ERPIndustry - IT ServicesJob Category - SAP ArchitectCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Design new solution extensions based on requirements. - Provide architecture and design guidance to the development team. - Participate in the product road map and...

  • Executive Assistant

    7 days ago


    Cairo, Egypt SAP Full time

    Requisition ID: 423286 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Limited Full Time Career Level: T2 Hiring Manager: Mohammed SAMY Recruiter Name: Maria Perea Masso Additional Locations: **Purpose and Objectives** Your primary function is to provide administrative support for the Managing Director of SAP Egypt....


  • Cairo, Egypt ABB Full time

    **Support Services Specialist and order booking**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations....


  • Cairo, Egypt Giza Systems EG Full time

    Job Summary: Job Responsibility: - Configure and customize the SAP Onboarding module to meet the specific needs of the organization. - Lead the onboarding process for new SAP implementations, including data migration and system integration. - Provide training and support to end-users on the onboarding module and processes. - Collaborate with...

  • SAP ABAP Developer

    4 weeks ago


    Cairo, Egypt SIAC Full time

    RESPONSIBILITIES - Understands the needs and requirements of business users by coordinating with their Stakeholders and seeking clarity on every minute detail to provide the best possible solution. - Consults with professionals from other departments and those working on specific SAP modules such as SAP FICO, MM, PS and SD to ensure a consistent experience...


  • Cairo, Egypt Bupa Full time

    IT Support Specialist Egypt, Cairo Permanent Full time/ 40 hours Per Week / 24x7 support model May be required to be part of a support callout rota Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be...


  • Cairo, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a ⁠SAP Data Migration Lead for one of our partners, a global leader in consulting, digital transformation, technology, and engineering services. This position requires flexibility to work on US times and flexibility to travel abroad when needed. **Responsibilities**: - Lead and manage the SAP data...

  • SAP Fico Consultant

    3 days ago


    Cairo, Egypt Ibix Global Tech Full time

    **Responsibilities** - Experience in SAP FI and CO modules - General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Cost and Profit Center Accounting (CPA) and Internal Orders - Configuration of SAP FI, and CO modules in IMG based on business requirements - Looking for improvement opportunities in business systems - Assisting in the testing...


  • Cairo, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Senior SAP SuccessFactors Consultants for one of our partners, a global leader in consulting, digital transformation, technology and engineering services. SAP SF EC With Time Tracking Experience - Professionally or Associate level Certification in SuccessFactors Employee Central with Time Tracking...


  • Cairo, Egypt Dokainish & Company Full time

    **About Dokainish & Company** Since 2011 Dokainish & Company has been providing world class professional consultancy services. Our areas of expertise include, but are not limited to, Project Management, Quantitative Risk Analysis, Organizational Change Management, Project Controls, Enterprise Reporting, Estimating, Asset Management, and System...