Customer Service Back Office Support Specialist
1 week ago
**Aufgaben**:
- The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus
- Main tasks
- Debit/Credit Notes processing- Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers’ 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
- Issuing Debit notes for Daimler Warranty claims charge back
Contractual agreements, Purchase Requisition/Orders & Sales Order Processing- Supplier selection/registration and contracts renewal
- Support in procurement process from documentation prospective / required signatures
- Suppliers Annual PO’s and invoicing
Logistic Center Support- Prepare manual sales / internal delivery sheets as required and accepted by system
- Central communication point for CS departments
- Support LC team for paper support from HQ
ISO - Departmental Documentation Co-ordination- Assisting co-workers in preparing & updating departmental Processes
- Coordinating with Operational Excellence regarding the departmental processes.
- ISO Documents Consolidation and availability on SharePoint
Retail network staff accesses control- Monitoring Dealer’s staff accesses to Xentry Portal/After sales Plus according to dealer standards.
- Provide personnel with assigned privileges.
- Coordinate with management for approval of assigned privileges.
- Coordinating with the responsible department for implementing provided privileges.
Reporting & Follow up- Monthly Warranty Claims credit reporting to Dealers
- Suppliers contract data base follow up and updates
- Presidency payments follow up
Road Side Assistance- RSA new retailed VINs biweekly submission
- RSA quarterly invoicing
Other- Monitor & Report attendance performance of team
- Support in presentation making
**Qualifikationen**:
- Training and qualification- Bachelor’s Degree in Business Administration/Engineering or any equivalent field
Technical knowledgeSoft skills/individual competence- Interpersonal skills with the ability to work under pressure
- Excellent communication skills
- Negotiation skills
- Reporting and process management
Experience- 1-3 years of experience in related fields
Language- Good command of English Language
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