Customer Service Back Office Support Specialist

1 week ago


مصر, Egypt Mercedes-Benz Egypt S.A.E. Full time

**Aufgaben**:

- The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus
- Main tasks
- Debit/Credit Notes processing- Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers’ 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
- Issuing Debit notes for Daimler Warranty claims charge back

Contractual agreements, Purchase Requisition/Orders & Sales Order Processing- Supplier selection/registration and contracts renewal
- Support in procurement process from documentation prospective / required signatures
- Suppliers Annual PO’s and invoicing

Logistic Center Support- Prepare manual sales / internal delivery sheets as required and accepted by system
- Central communication point for CS departments
- Support LC team for paper support from HQ

ISO - Departmental Documentation Co-ordination- Assisting co-workers in preparing & updating departmental Processes
- Coordinating with Operational Excellence regarding the departmental processes.
- ISO Documents Consolidation and availability on SharePoint

Retail network staff accesses control- Monitoring Dealer’s staff accesses to Xentry Portal/After sales Plus according to dealer standards.
- Provide personnel with assigned privileges.
- Coordinate with management for approval of assigned privileges.
- Coordinating with the responsible department for implementing provided privileges.

Reporting & Follow up- Monthly Warranty Claims credit reporting to Dealers
- Suppliers contract data base follow up and updates
- Presidency payments follow up

Road Side Assistance- RSA new retailed VINs biweekly submission
- RSA quarterly invoicing

Other- Monitor & Report attendance performance of team
- Support in presentation making

**Qualifikationen**:

- Training and qualification- Bachelor’s Degree in Business Administration/Engineering or any equivalent field

Technical knowledgeSoft skills/individual competence- Interpersonal skills with the ability to work under pressure
- Excellent communication skills
- Negotiation skills
- Reporting and process management

Experience- 1-3 years of experience in related fields

Language- Good command of English Language



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