Back-office Customer Service

1 week ago


مصر, Egypt MICO Full time

**We are hiring a Back-office customer service who will Communicating with customers through various chats and tickets.**

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various chats and tickets.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.

**Requirements**:

- Bachelor's degree in graphic arts, design, communications, or related field.
- At least 1 year of experience in CS.
- Familiar with social media and live streaming apps.
- Strong analytical skills.
- Creative and innovative in work scope.
- Good in using Microsoft office.
- Fluent in English speaking and writing.
- Capable of working under pressure and willing to work with a flexible work schedule.
- Skilled in communication and good at handling problems.
- Self-motivated, results-driven, professional and efficient.
- Internet-related experience is preferred.
- 2 Days off.
- 8 hours working and one hour break.
- Allowance.
- Salary starts from 8K.
- Medical and social insurance.

**Salary**: E£6.00 - E£7.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)



  • مصر, Egypt Mercedes-Benz Egypt S.A.E. Full time

    **Aufgaben**: - The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus - Main tasks - Debit/Credit Notes processing- Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers’...


  • مصر, Egypt Teleperformance Full time

    _**Teleperformance is hiring fluent English back office agents for an airlines company!**_ - **To start by the end of March** - **Benefits**:_ - NET salary up to 12.5K. - KPIs in Euros. - Paid training. - Medical insurance up to 400k per year. - Social insurance. - Rotational shifts & days off. - Gym access. - VPN lines. - Great career path! -...


  • مصر, Egypt اورنچ مصر Full time

    About the job NOC Back Office, Supervisor **Purpose of the job** Handle all activities related to RAN Network Modifications & Running Quality Analysis processes through working on different RAN technologies (2G, 3G & 4G). **Duties and responsibilities** - Handle all RAN activities within the RNOC back office team, - responsible for 2nd line support, RAN...


  • مصر, Egypt Orange Egypt Full time

    **Purpose of the job** Handle all activities related to RAN Network Modifications & Running Quality Analysis processes through working on different RAN technologies (2G, 3G & 4G). **Duties and responsibilities** - Handle all RAN activities within the RNOC back office team, - responsible for 2nd line support, RAN performance, investigating and...

  • Sales Support

    1 week ago


    مصر, Egypt On-Hire Full time

    **Responsibilities**: - Manage the day-to-day operations of the sales support and back-office operations department - Create, implement, and maintain processes to improve operational efficiency - Manage and lead a team of support staff, providing guidance and coaching as needed - Ensure all tasks related to supporting the sales team are completed accurately...


  • مصر, Egypt EGBank Full time

    **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES** - Identifies corporate customer needs and fulfils it with proper bank’s products or services - Handles corporate customers requests and inquiries related to their accounts, products, and services in a professional manner, with referring them to respective Relationship Managers whenever needed - Promotes and...


  • مصر, Egypt BASF Egypt LLC Full time

    **Job Scope**: - Take full ownership/responsibility and ensure that all back office processes from customer order receipt to payment receipt. - Ensure a customer focused business environment, taking BASF’s business interests into account. - Customer contact person. - Adherence to and compliance with all BASF guidelines and procedures. ***Strategic and...

  • Customer Service

    4 weeks ago


    مصر, Egypt Amir Elbaz Full time

    **Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...

  • Customer Service

    5 days ago


    مصر, Egypt Amir Elbaz Full time

    **Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...

  • Customer Service

    2 days ago


    مصر, Egypt Amir Elbaz Full time

    **Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...


  • مصر, Egypt MICO WORLD Full time

    MICO WORLD is a world-leading open social platform founded in 2014. We are dedicated to creating unbeatable, high-quality, and diverse social products worldwide, which provide accessible and robust social experiences to millions of users in over 150 countries and regions. With our products, users can enjoy video and voice chats, live streaming, games, and...


  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**Purpose of the Job** This position is part of the Middle East and North Africa Back Office team. **Why Grundfos?** - Global values-driven organization - Great team culture and positive work environment - Wide range of employee...


  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Hybrid Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**Purpose of the Job** This position is part of the Middle East and North Africa Back Office team. **Why Grundfos?** - Global values-driven organization - Great team culture and positive work environment -...

  • Customers Service

    3 days ago


    مصر, Egypt Xceed Full time

    We’re hiring for back office, mail chats, and outbound calls with a gross salary of (4000) and the requirements are - very good english level - Graduates only - Males Only If you are intrested send me your phone number inbox for further information نوع الوظيفة: دوام كامل الراتب: E£4,000.00 لكل شهر

  • Customer Care Manager

    2 weeks ago


    مصر, Egypt Premier Services & Recruitment Full time

    Job Description & Specification: - Customer Facing (Front Office & Back Office), Customer Support, All front/back line CC processes, all dedicated account desk/sales solutions support processes, Oversee all representative activities (including coaching & monitoring with support of QA Team). - Skills: - Customer Service : Expert - Languages: - English :...


  • مصر, Egypt DP World Full time

    **Responsibilities and duties**: - Coordinate with internal departments to resolve customer issues and ensure timely delivery of goods. - Manage customer accounts and processing payments - Maintain accurate records of customer interactions and transactions. - Provide customers with information on port services and regulations. - Assist with the preparation...


  • مصر, Egypt Majid Al Futtaim Full time

    **Role Purpose**: The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer...


  • مصر, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION**: : **RESPONSIBILITIES** Tasks and responsibilities for this position include, but are not limited to, the following: - Maintain a level of proficiency dealing with customers - Respond to a variety of customers’ requests through offering on-spot information’s and services - Work on the CRM system and deal with extracting...


  • مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...