Customer Experience Associate

2 weeks ago

مصر, Egypt WorkMotion Full time

We are changing the way companies hire employees around the globe but can't do it without enabling our customers. In addition to being thefirst point of contact for support requests from both our customers and their employees, the **Customer Experience Associate (Finance/Payroll)** will be responsible for critically analysing and investigating issues related to invoicing and payroll.

**What you’ll do**:

- Critically analyse and respond to queries from our customers and their employees
- Investigate internally and with other stakeholders about issues related to the invoices and the payroll of the company
- Assist in the dunning and cash collection of outstanding amounts.
- Be involved in company-wide and departmental projects and provide support to the team.
- Proactively track requests and ensure they are 100% resolved - own your work from A to Z
- Ensure customer satisfaction through outstanding customer service Assist in improving our internal processes and knowledge system
- Advocate for our customers internally

**What we’re looking for**:

- Fluency in English - written and spoken
- 3 - 5 years experience in a client facing role in a remote setting
- Previous analytical or numerical (finance/payroll) experience
- Experience working with NetSuite, Salescode or any other CRM or ERP system
- A customer-centric approach to resolving issues
- Effective collaborator, able to support other team members
- Proactively monitor the progress of your own requests and anticipate roadblocks
- Show resilience in times of pressure.
- A quiet environment for making calls, and a reliable internet connection

**What we offer**:

- As a fully remote and completely distributed team, you can do your best work from anywhere you are the happiest
- Trust-based work - organize your own schedule. We want to celebrate results, not hours spent working
- Subsidised gym membership subscription
- Training and development allowance
- Merit-based culture with substantial growth opportunities
- Opportunities to get to know some of your colleagues at our offices
- WorkFlex - easily workation from your dream destination
- Collaborative team culture where everyone's input is valued
- Regular virtual events and annual team meetups
- _Some benefits may vary due to local law and regulations_

**Who we are***:
WorkMotion is a remote-first HR-tech startup founded in 2020. We offer an all-in-one HR platform to our clients, allowing them to compliantly hire the very best talent anywhere in the world.
WorkMotion is led by an experienced founding team, and backed by some of the most renowned investors globally. You will be part of our incredibly intercultural team, distributed all over this beautiful planet and will have the chance to learn and grow with the company. If you like to roll up your sleeves and go all in, we can do it and build the #futureofwork together We'd love to see you soon.
- **No matter what you look like, where you’re from or where you prefer to work, we encourage all to apply. We believe that the more diversified we are, the more we can revolutionize the working world**_

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