CRM Director
2 weeks ago
**Linum Consult’s client is a major organisation in Egypt. They are seeking a bilingual English
- and Arabic-speaking CRM Director to join their team in Egypt.**
**RESPONSIBILITIES**
- Owning and focusing on the delivery of a world-class customer experience across touch points, by providing the best framework, and supporting the execution of touch points (Call Centre, Sales Centres, Online, etc.)
- Developing and implementing procedures pertinent to the effective and efficient operation of the Call Centre/CRM Department in order to meet set targets
- Fully managing and developing the inbound and outbound campaigns and BTL communications
- Developing targeted campaigns to support customer retention
- Being responsible for generating periodical qualitative & quantitative reports that support decision-making with a focus on channels’ efficiency and customer satisfaction
- Working continually towards self-development to stay current on Real Estate market trends, customer service, sales and supervisory procedures and practices
- Training, developing, and coaching customer service agents
- Keeping accurate records of discussions or correspondence with customers
**PROFILE**
- Bachelor’s degree in Business Studies, Sales and Marketing, or similar field
- 10-12 years’ experience in managing a customer services department in an organisation, preferably within the real estate industry
- Customer service centric mindset, with demonstrable experience in handling customer queries and complaints favourably
- Experience in managing an independent Call Centre
- Good knowledge of Egyptian laws and regulations, with a strong background of working in the country
- Previous experience of working in a multicultural environment
- Strong mathematical and problem-solving skills
- Excellent communication skills in spoken and written English and Arabic
**APPLICATION PROCESS**
- Job Details
- Job Type
Permanent
- Job Sector
Real Estate
- Region
Middle East
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