Tes Fixed Net Team Leader vois
1 week ago
**Role purpose**:
Supervising teams consisting of 20-30 FTEs, ensuring the maintenance of KPIs on team level and people management.
**Key accountabilities and decision ownership**:
- Continuous people coaching to elevate performance on Individual level and following up them.
- Implementing action plans in case of inconsistent performance and following up on them.
- Handling any requests raised by the team and reporting it to the management.
- Monitoring team performance and ensuring to meet the KPIs.
- Implementing quality measurements and following up them.
- Reporting on Team performance to management.
Managing the agreed process of fixed net:
- Accepting the order from RTM team
- Checking all the scanned attached PDFs (signed contract by the customer, mail thread between the customer and the sales).
- Comparing the attached PDFs with the entered data in the system, assigned SPOC for the customer
- Verifies all technical and non-technical
data (company name, line type, bandwidth, and customer’s address, location of the server room and location of Telecom plugs).- Sending the welcome letter (automatically generated mail by the system includes the product’s name and related data).
- Order needed lines type (Coaxial cable,Twisted Pair, Fibre-Optic Cable) is from Telecom or Vodafone Cable Deutschland depending on the access that the customer requested (SDSL, ADSL, VDSL, Ethernet, etc.).
- Checking if the customer has already existing lines and /or does not need new lines.
- Contacting Telecom or CableDeutschland for line ordering.
- LLM (Leased Line Management) checks the issued order and verifies the data of the assigned SPOC for the installation and sends the order to the provider.
- Creating a configuration remedy ticket to the engineering team
- Requesting the needed hardware type(router and modem) from the shipping vendor in Germany (TNT).
- Documenting team, the topology of the customer through Vodafone network and infrastructure in Germany including the location of the customer.
- Receiving a technician for the final activation of the hardware on the customer’s side.
- Sending a ticket with all the needed activation data to the engineering team.
- Closing the order and activates the billing for the customer.
**Core competencies, knowledge, and experience**:
- 3+ Years of Experience in Fixed area or in a technical service role
- Knowledge of all different line types (cupper, Cable etc.)
- Knowledge of all types of hardware (routers, modems, switches etc.)
- Full knowledge of all access types (SDSL, ADSL, VDSL, Ethernet, etc.).
- Able to handle complex German conversation
- German Language Skill 4 according GER = C1 (accent free)
- Excellent typing skills
- Very good understanding of numbers
- Technical understanding of the different processes.
- Certificate or proven track in one of the following fields (Agile, IT Service
- MS Office (Outlook, Word, Excel, Access)
- PD rating (not labelled or Top Performance) and above in the last end year and if contractor it will be supervisor feedback on.
- Basic commercial knowledge is desirable
- Ability to travel at any time upon BCP or training need
**Must have technical / professional qualifications**:
Perfect handling and Monitoring of Technical systems- SAP
- CCM/CCB
- KBA
- eTop
- Idefix
- Sharepoint.
- MS-Office.
_VOIS#WeMoveTheWorld#MoveWithUs
-
.NET Team Leader
4 weeks ago
مصر, Egypt CrossWorkers Full time**.Net Team Leader for International customer** **Title: Software Development Team Leader -.Net** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a.Net Team Leader and you have ambitions to...
-
.NET Team Leader
3 weeks ago
مصر, Egypt CrossWorkers Full time**.Net Team Leader for International customer** **Title: Software Development Team Leader -.Net** **Industry: IT Software** **Reporting Line: Team Leader/SDS & Client (POC)** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as a.Net Team Leader and you have...
-
Opc Business Management Team Leader vois
3 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: - Perform Business Analysis and Data Management across Networks Centres, collating relevant information around technology metrics, financial data and HC data, consolidating business reporting and dashboards, validating consistency of data and producing recommendations for OPC and Networks Management team. - Lead a team of business managers...
-
Tes Italy Fixed Operations Specialist vois
3 weeks ago
مصر, Egypt Vodafone Full time**Role purpose**: Technical Ops expert for all Fixed Products for SME and Enterprise Customers in VF Italy. He/she will be responsible for steering the operation under supervision of the Sr. Supervisor to guarantee achieving Ops KPI. To provide Leaders and Vodafone Italy will all the required reporting (Daily, Weekly, Monthly) **Key accountabilities and...
-
Telesales Team Leader
3 weeks ago
مصر, Egypt outsourcing 4 you Full timeWe're Hiring! A Team Leader, to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. **Responsibilities**: - Create an inspiring team environment. - Set clear team goals. - Monitor team performance and report on metrics. - Motivate team members. - Discover training...
-
Tam Team Leader
1 week ago
مصر, Egypt Vodafone Full time**Role Profile**: Responsible for the development and performance of all sales activities in his telephony sales team, also provides leadership towards the achievement of maximum revenue, market share and growth in line with company strategy. Establishes plans and strategies to achieve VF’s sales objectives both quantitative and qualitative through adding...
-
Customer Service Team Leader
3 weeks ago
مصر, Egypt Dual for Information Tech Full timeWe Are Hiring immediately a customer service Team Leader Requirements: - BSc Degree, Graduates only. - 2 year experience as a Team Leader - Excellent to fluent in English ( Speaking - Writing) - Very good computer user. - Tanta or nearby Residents only. Work Condition: - Full time, - Morning shift only. - Fixed Friday off. Ability to commute/relocate: -...
-
English Call Center Team Leader
1 week ago
مصر, Egypt IDS Full timeEnglish Call Center Team Leader - English Level B2/C1 - Exp as Team Leader At Least 1year - Location Abbasia - Rotational Shifts and 2 days off - Full Paid Training Preiod - Net Salary 18K **Job Types**: Full-time, Contract, Internship Pay: From E£18,000.00 per month
-
Fixed Demand Management Specialist
3 weeks ago
مصر, Egypt Vodafone Full time**Description**: Managing Fixed Demand projects, ensuring an integrated quality of the final product, using people skills to build, support and motivate project teams, and troubleshooting in case of any deviations. **Job Responsibility**: - Work as focal point between sales, presales & project management team and fixed network teams - Define project scope,...
-
Tes Fixed Technical Coordinator
1 week ago
مصر, Egypt Vodafone Full timeResponsible for the delivery of Enterprise Fixed solutions orders and end to end responsibility for Customer communication until network activation. Vodafone Egypt (Ex Misrfone Telecommunication Company/Click GSM) entered the Egyptian telecom market as the second operator; a consortium between Vodafone international, Air Touch, and local/ international...
-
Software Development Team Leader
3 days ago
مصر, Egypt Nagwa Full time**Summary** **Responsibilities** - Testing software products to ensure strong functionality and optimization in controlled and in real situations - Coding, debugging, and tracing to optimize performance - Hiring, mentoring, and appraising the team to maximize team productivity - Working closely with Scrum stakeholders (product owners, designers, other...
-
Sales Team Leader
2 days ago
مصر, Egypt Vodafone Full time**Description**: As a Sales Team Leader you will be ensuring that SME/SOHO Acquisition channel is meeting customer excellence standards while create a visible step change versus our competition to gain market share **Job Responsibility**: - Manage team of 4 outsourced agents to work on achieving Net adds, Voice points, solution and accounts targets -...
-
Generative Ai Engineer
3 weeks ago
مصر, Egypt Munich TES Full time**Generative AI Engineer (F/M/X)** Munich TES is seeking talented individuals with a background in Generative AI, offering an exciting opportunity for graduates from Technical University Departments/Schools of Sci - ences/Computer Science, Physics, Mathematics, or related fields. Join our team to contribute to cutting-edge projects in Generative AI, working...
-
Senior Personal Assistant vois
3 weeks ago
مصر, Egypt Vodafone Full time**Role Purpose**: In the role you will support the Vodafone Head of NSE-VOIS. The role requires relationship building across both the NSE _VOIS team and with other PAs across _VOIS and Group functions. You will be responsible for the efficient running of the Head time, manage requests for time or deliverables and organizing events, meetings and managing the...
-
Business Support Senior Specialist vois
4 weeks ago
مصر, Egypt Vodafone Full time**Description**: Role purpose: NSE _VOIS is an internal organisation that acts as an internal service provider to the local markets or group functions (referred as “customer” going forward). Business Support Senior Specialist acts as the POC (point of contact) for the internal business customer and NSE VOIS Management, performing both - a role of NSE...
-
Software Team Leader
3 weeks ago
مصر, Egypt Orange Business Full time**About the role**: The Software Team Leader is responsible of: - Build phase - Leading the teams (Development and Jira / Confluence teams): - Analyzing the business requirements & map it to a feasible solution - Agree with the business owners on the requirements priorities - Planning and estimating the work need for every sprint - Delivering the...
-
Team Leader
1 week ago
مصر, Egypt Smartcom Full timeWe are hiring Operation Team Leader to lead Group of Representatives for Shipping Company Requirements: - High Education - very good in Microsoft Office programs - Good in English - Excellent Communication skills - Ability to lead Group of representatives remotely - resident Cairo or Giza Benefits: - Social and Medical insurance - Work Time from 8 AM to...
-
Advertising Sales Team Leader
1 week ago
مصر, Egypt Careerians Full timeAn advertising agency is looking for Advertising Sales Team Leader with a very attractive package **Requirements**: - Competitive Skills to develop sales strategies, create sales plan and attract new clients. - Sourcing new sales opportunities and close sales to achieve quotas. - Ability to play a key role by managing and negotiating with clients,...
-
Gated Communities Acceptance
3 weeks ago
مصر, Egypt Vodafone Full time**What you’ll do**: - ROLE PURPOSE: - Gated Community & Complex sites Passive acceptance. - Gated Community & Complex sites active HW Deployment - Fixed Access sites infrastructure deployment and support - Managing Vendors & subcontractors for fixed network infrastructure. Key Accountabilities Sites survey, installation, and Acceptance. - Authorizing...
-
Team Leader
1 week ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...