Operations Director
1 week ago
Operations Director - BPO
Service Delivery Director - Cairo, Egypt
At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Director you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You Will be Doing
Looking for an opportunity to manage client relationships? Do you have a passion to motivate others? In this role, you’ll work closely with clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You’ll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, as well as playing an active role in developing your team and motivating them to reach for amazing.
You’ll report to the Executive Director, Service Delivery. You’ll make an impact through your client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You Will
- Actively manage communications with clients and business partners to uphold a healthy relationship as well as making sure goals are aligned and needs are being met
- Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information
- Improve the key success metrics associated with goals. These include:
- Forecasting accuracy
- Revenue and margin goals
- Client, customer, and Employee satisfaction scores
- Call volume projections
- Contractual bonus goals
- Contractual client metric goals
What You Bring to the Role
- Associate degree, technical school, or equivalent work experience
- 3 years+ call center management experience
- Continuously promote a performance-driven culture and always work towards reaching for amazing
- Mentor and inspire others
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Customer focused mindset
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
LI-SB1
**Primary Location**: : EG-Cairo-Cairo
-
Operations Director
1 week ago
مصر, Egypt Antal International Full timeA Multinational Pharmaceutical Company is looking for an Operations Director with a minimum of 15 years' experience in the pharmaceutical industry with manufacturing background is a must and experience in production as well; to be one of the main stakeholders who will be managing the site, responsible for laying the strategy for the site when it comes to...
-
Operational Excellence Director
4 weeks ago
مصر, Egypt LXT Full timeLXT is an emerging leader in AI training data to power intelligent technology for global organisations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 115 countries and coverage for more than...
-
Operational Excellence Director
2 days ago
مصر, Egypt LXT Full timeLXT is an emerging leader in AI training data to power intelligent technology for global organisations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 115 countries and coverage for more than...
-
Assistant Director of Operations
4 weeks ago
مصر, Egypt Interact Technology Solutions Full timeProvide administrative and clerical support for the Manager's office. - Handle and organize meetings inside and outside the company - Responsible for taking minutes of meetings, comments, and details to provide general assistance during meetings. - Screen phone calls inquire and requested and handling them when appropriate - Handle any needed signature from...
-
Assistant Director of Operations
2 days ago
مصر, Egypt Interact Technology Solutions Full timeProvide administrative and clerical support for the Manager's office. - Handle and organize meetings inside and outside the company - Responsible for taking minutes of meetings, comments, and details to provide general assistance during meetings. - Screen phone calls inquire and requested and handling them when appropriate - Handle any needed signature from...
-
Director of Platform
1 week ago
مصر, Egypt Envision Employment Solutions Full time**_Ready and hungry for a new adventure? You are definitely in the right place! _**We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many...
-
IT Director
4 days ago
مصر, Egypt Paradise Inn Group for Hotels and Resorts Full time**IT Director Job Description**: We are looking for an experienced IT director to oversee the IT operations in our organization. You'll be responsible for managing employees within the IT department, liaising with other departments to ascertain their technological requirements, and developing solutions that are aligned with our organization's objectives. To...
-
IT Director
4 days ago
مصر, Egypt Paradise Inn Group for Hotels and Resorts Full timeWe are looking for an **IT Director Hotels Experience** to ensure the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. - ** Salary From 17,000 L.E to 25,000 L.E + Monthly Bonus**: - ** We Provide Guest room Full Board Accommodation in the Hotel for Non Residents in Alexandria**: - ** Our...
-
Operations Readiness Automation Director
2 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: As Part of the Orange Business Service Stragtegy to Simplify and Automate our Business Model, The Operations Readiness Automation Director will be a new role with full end-to-end responsibility about the customer Jouroney from Build to Run in a smooth and Automated business model within ESC The mission of the **The Operations Readiness...
-
Operations Director, Egypt Eras
2 weeks ago
مصر, Egypt Abt JTA Full time**The World at Abt** Solving the world's most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Associates. Creating a more equitable world is no small task, but we are driven by big challenges. We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only...
-
Director of Finance and Co-director of The
4 weeks ago
مصر, Egypt Emprego EG Full timeSaint Andrew’s Refugee Services, Cairo Vacancy Announcement: Director of Finance and Co-Director of The Executive Leadership Team Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community...
-
Director of Finance and Co-director of The
3 days ago
مصر, Egypt Emprego EG Full timeSaint Andrew’s Refugee Services, Cairo Vacancy Announcement: Director of Finance and Co-Director of Executive Leadership Team Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community...
-
Director of Finance and Co-director of The
2 days ago
مصر, Egypt Emprego EG Full timeSaint Andrew’s Refugee Services, Cairo Vacancy Announcement: Director of Finance and Co-Director of The Executive Leadership Team Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community...
-
Finance Operations Director
2 weeks ago
مصر, Egypt Orange Full time**Purpose of the job** Responsible for the planning, managing and running all the finance Operations activities including commercial accounting, commission, consolidation & reporting, accounts payables, ledger, consignment, stock control and fixed assets. **Duties and responsibilities** - Ensure full compliance with company policies and procedures. -...
-
مصر, Egypt Education Development Center Full time**Company Description**: **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in...
-
Director of Fulfillment Operations
4 weeks ago
مصر, Egypt Hiring Arc Full timeAs Director of Fulfillment Operations, you will oversee and manage the operations of the distribution center, inventory and freight logistics. Managing, training and develop a highly cohesive team of supervisory, professional, and hourly employees. You will be responsible to develop and execute policies and procedures to ensure a continuous improvement...
-
Finance and Operations Director
2 weeks ago
مصر, Egypt Novo Nordisk Full time**The position** Reporting to the Vice President and General Manager for Egypt, you will be a member of the Leadership Team and be jointly responsible for the Affiliate’s results. You will be responsible for providing the VP/ General Manager support within the financial area and overall business. You will have a dotted reporting line to the Senior Finance...
-
Assistant to The Schools Director
4 weeks ago
مصر, Egypt Kompass Education Full timeJob A: Assistant to the Schools Director Are you passionate about education and looking for an opportunity to make a difference in the lives of students? Kompass School in Maadi is seeking a dedicated and organized individual to join our team as the Assistant to the School Director. Position: Assistant to the School Director Location: Kompass School,...
-
Director of Communications
6 days ago
مصر, Egypt Médecins Sans Frontierès Full timeThe Director of Communications is expected to strategically lead the communications team at the heart of MSF’s MENA communications network. The work of the Communications team is central in supporting operations in the region and towards building MSF’s identity and profile in Lebanon and the MENA region. **Objectives** - To lead, supervise and support...
-
Operations and Finance Director
4 weeks ago
مصر, Egypt RTI International Full timeOverview: **Research Triangle Institute (RTI)** has over 30 years’ experience assisting governments, communities, and the private sector. As a not-for-profit, independent research institute based in North Carolina, USA, RTI has roughly 6,000 employees with global experience implementing international development projects. RTI's Sustainable Growth &...