Center Operations Manager

**Job objective**: The Center Operations Manager (OM) has the overall accountability on the technical operations within the Donation Center (DC) that include the full donation process from registration to post-donation follow up thus; he is responsible to ensure that all daily operations run in accordance with the relevant policies and procedures through the...

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

**Votre rôle**: Leading Legrand Dedicated Center **Roles and Responsibilities**: **Strategic Leadership & Customer Alignment**: - Provide overall leadership and strategic direction for the dedicated **Network Security Center**, ensuring alignment with the **customer’s objectives** and service expectations. - Act as the **primary interface for senior...

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

**JOB OBJECTIVE** The Call Center Supervisor is responsible for the performance, productivity, and quality of the Call Center Team. Ensures staff understanding and compliance with Company regulations and values. Oversees process improvement and implementation. Responsible for hiring, development and overall performance management of...

**Opportunity Description**: Key Responsibilities: - Develop and implement comprehensive operation and maintenance strategies to ensure the smooth and reliable operation of rail and metro systems, including rolling stock, tracks, signaling, and other infrastructure components. - Lead and mentor a team of maintenance supervisors, technicians, and operational...

We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations....

**Contact Center Supervisor** **POSITION SNAPSHOT** Company: Nestlé Business Services Location: Cairo, Egypt. **Position Summary** **'The Supervisor is responsible for managing and overseeing day-to-day Contact Center operations, functions and duties ensuring adherence to global service level standards and metrics. They review, challenge, and evolve...

Overview: **WELCOME TO SITA**: We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with...

We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations....

1+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area...

The Data Center Engineer will be responsible for day-to-day tasks related to data center operations, troubleshooting, technical support, cabling, and data center infrastructure. The role also involves ensuring the smooth running of data center processes by monitoring, identifying problems, and correcting them as necessary. Job Requirements - Network/DC...

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Currently in final year and working towards a university degree (Bachelor's or Master's degree) - Advanced proficiency in written and verbal English and local language - Relevant experience in performing data analysis When you join Amazon as an Area/Shift Manager,...

**Job Summary**: The Contact Center Team Lead is responsible for managing and overseeing the daily operations of a team of customer service representatives (CSRs) within the organization's contact center. This role serves as the primary point of contact for the team, ensuring efficient workflow, high-quality customer service, and continuous performance...

**Votre rôle**: **Roles and Responsibilities**: **Leadership**: - Lead and manage the L1 Network Security team to ensure smooth and effective operations, focusing on delivering high-quality support aligned with the customer’s objectives. - Plan and allocate tasks effectively, ensuring comprehensive coverage of critical network devices and services for...

**Contact Center Agent** POSITION SNAPSHOT Location: Nestlé Business Services Cairo Company: Nestlé Egypt Full-time/ Hybrid Model - Provide timely resolution of all queries (Human Resources & Financial Services - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center - Ensure...

**The Service Operations Center (SOC) L1 Engineer is responsible for providing front-line support for Air To Ground Service monitoring, incident management and the escalation of service-related issues.** **Job Summary**: As part of the L1 A2G support team, the engineer will ensure the smooth functioning of A2G systems and services by monitoring service and...

**About Taager** Taager is the first B2B startup focused on social sellers - Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience. We have our Merchants covered from merchandising, warehousing, shipping, cash collection...

**Description**: **Key Responsibilities**: **Key Responsibilities**: - **Mass Hiring Management**: Plan and execute large-scale recruitment campaigns to meet staffing needs, ensuring timely and efficient hiring. - **Team Leadership**: Manage a team of sourcers, screeners, coordinators and recruiters, ensuring high performance and alignment with hiring...

**Key** **Responsibilities**: - Lead, manage, and motivate a team of Italian customer service representatives. - Monitor team performance and identify areas for improvement. - Develop and implement strategies to enhance team productivity and efficiency. - Ensure adherence to company policies, procedures, and service level agreements. - Resolve agents...