Service Quality

**Main Job Duties**: - Monitor inbound & Outbound calls and evaluate agents' performance concerning the quality of service offered through all channels. - Provide clear insight into performance drivers and the levers which impact performance. - Perform mystery calls to ensure accurate and consistent information delivery to the customers. - Manage auditing...

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...

Details Required Experience 2 - 4 - Department Customer Operations - Career LevelSpecialist Position Location Cairo **Skills**: Aspdotnet Requirements and responsibilities ***: - Monitor inbound calls and evaluate agent's performance concerning the quality of the service. - Measure call quality, monitor, and analyze strategic customer service calls, and...

**Job Number** 23142329 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for implementing...

**Job Number** 22133676 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for communicating the concept of Total Quality...

**Job Number** 22127800 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB REQUIREMENTS** Previous experience in current role is a must. **JOB...

Company Description **Homzmart** is an end to end community that connects home professionals with homeowners who can browse home designs, furniture, accessories and products and also can find reviews, referring professionals, take advice from professionals and read articles about home improvement. **Job Description**: - Monitor inbound and outbound...

Main Responsibilities: - Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction - Observe, perform and realize...

evaluate key processes and critical characteristics of new products to enhance quality improvement, initiate. appropriate controls. Evaluate performance and capabilities of key suppliers against the Quality standards. In 1976, Miraco was founded as a joint stock company by its Chairman Adel Barakat, who has been in the industry over 40 years. The original...

Summary The Quality Manager plays a vital role in ensuring the highest level of guest satisfaction and operational excellence within the hotel. This role involves developing and implementing quality control measures, monitoring service delivery, conducting audits, and fostering a culture of continuous improvement, and company sustainability guidelines...

**Responsibilities**: - Performs transaction review for quality control on data UW processing - Ensure full compliance with ASU, Local Guideline, Authority Grid, Segmentation, ESG, MQES, Underwriting File Review, Sanction Check, Functional Rules and other Allianz Group requirement in addition to Local Regulatory requirement on the Underwriting side - Ensure...

**Role Purpose**: Responsible for the design and delivery of the Customer Service Quality Management System and Training modules. Working with Customer Service teams (Mall and Contact Centre) to ensure all staff members are delivering smooth, efficient and consistent best practices of the functions of all Customer Service touch points. You will be...

Envision Employment Solutions is currently looking to hire a Quality Analyst for one of our partners, a multinational financial services company. **Responsibilities**: - Develop tests and test strategies to ensure product correctness before launch - Perform test activities incl. exploratory, usability, performance, and integration testing - Work with...

**Duties and Responsibilities**: - Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties. - Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance. - Collect and document business requirements for project and process improvement/automation...

**Duties and Responsibilities**: - Responsible for calibrating, monitoring, and supporting the quality standards between internal and external parties. - Create process documentation/workflows/Work instructions, knowledge articles, and self-service guidance. - Collect and document business requirements for project and process improvement/automation...

StatsBomb was founded in January 2017 to provide data, analytics and consultancy to football teams, media and gambling companies, and has grown into a global multi-sports data and analytics SAAS provider. StatsBomb are well known in the sports analytics industry for providing unique insights into the game of soccer and have developed a strong brand...

Training & Quality Manager Training and Quality Manager - Cairo Bringing smiles is what we do at TTECfor you and the customer. As a Training and Quality Manager working on site in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

**Position Overview**: **Responsibilities**: Ensure that content aligns with company policies, brand voice, and customer service standards. Collaborate with various teams, including training, operations, and customer service, to gather insights and identify content improvement opportunities. Provide constructive feedback and guidance to customer service...

**MAJOR RESPONSIBILITIES AND ACOUNTABILITIES** - Visit EGBANK branches regularly to monitor and ensure quality measures are preserved and continuously improved across all activities of customer service. - Discuss the Branch visit’s findings with the branch manager; provide counselling to improve the branch imac ge and level of service. - Submit the...

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey. **Routing & Quality Analyst**: - Collect pricing updates from...