Director of Quality

4 days ago

مصر, Egypt Marriott International, Inc Full time

**Job Number** 22133676

**Job Category** Procurement, Purchasing, and Quality Assurance

**Location** The St. Regis Cairo, 1189 Nile Corniche, Downtown, Cairo, Egypt, Egypt VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level..

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Quality Assurance Goals**
- Coaches managers on adopting the Total Quality Management leadership style.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

**Leading Quality Assurance Team**
- Trains team members and managers on problem solving, process improvement and strategic planning techniques
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Coaches managers on adopting the Total Quality Management leadership style.
- Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.
- Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.

**Managing Quality Tools**
- Ensures that management practices at all levels are aligned with quality tools.
- Uses data collection methods to compile, display, track, and analyze defect trends.
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes issues and identifies trends.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all properties that meets or exceeds guest expectations.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in quality assurance.
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered

  • Quality Assurance Director

    4 days ago

    مصر, Egypt EWI Recruitment Full time

    A well-known tier one major Construction contractor is looking for a Cooperate Quality Assurance Quality Control Director to be based in Cairo Egypt and directly report into the CEO. The Cooperate Quality Assurance Quality Control Director oversee the overall Quality Policy and take off responsibility regarding the Quality Strategy to take all decisions...

  • Content Director

    2 days ago

    مصر, Egypt Dentsu Aegis Network Full time

    The purpose of this role is to lead on the delivery of all creative and content requirements. Coaching junior team members in how to develop integrated content solutions across all mediums. Job Title: Content Director **Job Description**: Key responsibilities: - Develops robust content planning and delivery processes - Develops, manages and evolves a...

  • Learning and Quality Director

    3 weeks ago

    مصر, Egypt Talent Pal Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Quality (Qc/qa) Director - Pharmaceutical

    3 weeks ago

    مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    **MultiCare** Egypt for Pharmaceutical Industries is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, gender identity or expression, age disability, or other characteristics protected by prevailing regulations, practice or customs/traditions. **MultiCare** is a...

  • Art Director

    3 weeks ago

    مصر, Egypt HMF Full time

    **Role Overview**: The Art Director plays a pivotal role in our company, overseeing the visual elements of our marketing campaigns and product designs. This role requires a creative mindset, strong leadership skills, and a keen eye for design. **Responsibilities**: - Develop and implement visual concepts and strategies for marketing campaigns. -...

  • Deputy Director of Finance Department

    3 weeks ago

    مصر, Egypt StARS - St. Andrew’s Refugee Services Full time

    Saint Andrew’s Refugee Services, Cairo Vacancy Announcement: Deputy Director of Finance Department Founded in 1979, StARS is a refugee service provider in central Cairo that works to enhance the quality of life for refugees and vulnerable migrants through five broad program areas: education, psychosocial, legal, community outreach and unaccompanied youth...

  • Art Director

    3 weeks ago

    مصر, Egypt Leo Burnett Full time

    Company Description The women and men working at Publicis are more ready to face the future than at any other creative company. Since our birth in 1926, we have always been the leaders of change. We have always managed to anticipate the developments and inflection points of our industry - successfully investing in digital in its early stages, for...

  • Monitoring, Evaluation and Learning Director

    3 weeks ago

    مصر, Egypt Education Development Center Full time

    Company Description **EDUCATION DEVELOPMENT CENTER (EDC)** **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating...

  • Director of Engineering

    20 hours ago

    مصر, Egypt MOVENPICK Full time

    **Director of Engineering** - The management of engineering and facilities services and processes that support the core business of the hotel. Generally focusing on using best business practice to improve efficiency by reducing operating costs whilst increasing productivity. To maintain Mövenpick standards of quality and service and facilities in all...

  • Senior Art Director

    3 weeks ago

    مصر, Egypt VML Full time

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • Procurement Director Cluster Egypt

    5 days ago

    مصر, Egypt ALSTOM Full time

    Req ID:407459 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Rail Technical Director

    6 days ago

    مصر, Egypt EWI Recruitment Full time

    **Ewi recruitment** The market leading infrastructure recruitment specialist is seeking a Rail Technical Director to join a leading European tier 1 major contractor for their engineering business in Egypt. **Opportunity** My client is the largest global engineer in the railway field. This medium sized client is one of the only global railway businesses...

  • Assistant Country Director for Programs

    7 days ago

    مصر, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION**: : The Assistant Country Director for Programs (ACD) at the Amideast/Egypt Field Office oversees the portfolio of programs that are offered through its offices in Cairo and in Alexandria and through its network of partner institutions located throughout the country. This portfolio features programs, courses and services in the...

  • Quality Assurance Supervisor

    2 days ago

    مصر, Egypt Pillars Consultancy Full time

    Reporting : Corporate Support Direct Subordinates: QA Specialist HSE Supervisor **Scope & Purpose of the Job**: Responsible for establishing, implementing, monitoring and evaluating the company QMS, Quality management system ensuring its effectiveness and complying to both related national and international standards. **Principal...

  • Clinic Director

    3 days ago

    مصر, Egypt Hiring Arc Full time

    The Clinic Director is responsible for the day-to-day operations of the clinic, administration of patient physical therapy services, contractual service, and management services. **KEY RESPONSIBILITIES**: - Manage and oversee the hiring, training, and development of physical therapy staff members. - The leadership of the team achieves high morale, a...

  • Project Director

    3 weeks ago

    مصر, Egypt Gleeds Full time

    **About The Role**: The Gleeds business in Africa has enjoyed much success and growth in recent years, and we are looking to recruit a Project Director/ Executive Project Manager with experience in managing and contributing to construction projects in one or more of the following sectors. [_Industrial Projects_, OR _Top notch residential_, OR _Hospitality_,...

  • Quality Manager

    3 weeks ago

    مصر, Egypt Serioplast Full time

    The Quality Manager reports to the Plant Manager. The purpose of this position is to ensure quality and hygiene of the final product and the implementation, management, and compliance with the company’s integrated system of standards and procedures. The Quality Manager reports to the Plant Manager, and functionally to the Quality Director. **The role of...

  • Customer Service Director

    3 days ago

    مصر, Egypt Orange Business Full time

    **About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

  • Customer Service Director

    3 days ago

    مصر, Egypt Orange Business Full time

    **About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

  • Commercial Director Real Estate

    3 days ago

    مصر, Egypt Pillars Consultancy Full time

    A Commercial Director is expected to add value to the growth of the business by analyzing new commercial opportunities. You will be responsible for promoting the commercial activity of the company to generate revenue and growth. Aspirants are expected to have an entrepreneurial mindset along with the leadership qualities. This job is for you if you are a...