Billing Support Tech Sr Specialist

1 week ago


القاهرة, Egypt Vodafone Full time

**What you’ll do**:

- Role purpose:

- Billing support specialist providing L2 support for Technology & Business stakeholders.
- Coordination and tracking of proactive & reactive operational activities and ensure that the services provided to customers are continuously available.
- Performing to Service Level Agreement (SLA) performance levels.
- Ensure the Billing system High Availability and Resilience and with least outage time and mínimal customer impact.
- Observing and analysing repetitive problems and customer complaints and set and implement an action plan to avoid them.
- Continuously review and update monitoring and alarming procedures and ensure they are efficient and effective.
- Ensure conforming to Vodafone's Security & Privacy policies and standards.
- Key accountabilities and decision ownership:

- Abide to SLA in billing support daily activities and interactions.
- Review current manual jobs and automate them for higher productivity and effectiveness.
- Ensure Bill Cycles activities run and complete on the scheduled dates and within SLAs.
- Enhance Mean-time-to-Resolve (MTTR) of Trouble tickets.
- Embrace automation and DevOps techniques.
- Core competencies, knowledge and experience:

- Excellent oral and written communication skills.
- Having strong data-driven analytical skills.
- Creative and problem solver with a passion to provide excellent customer experience.
- Comfortable with a multi-tasking, high-energy environment.
- Flexible to adapt to a 24x7 operating environment.
- Exposure to Virtualization, Cloud Computing and Cybersecurity is a plus.

**Not a perfect fit?**:
**What's in it for you**:
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

**Who we are**:
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

Together we can.


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