Call Center
1 week ago
Role Purpose Provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into Wham Hotline, inquiries, suggestions or Complaints. Log all feedback onto the system and send necessary feedback to relevant Departments.KEY ROLE SPECIFIC ACCOUNTABILITIES:Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.Route calls to relevant Departments and follow-up where necessary.Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.Briefs the Duty Manager on complaints that require management assistance.Generate daily Call Center reports
- Strong phone and verbal communication skills along with active listening. - Familiarity with CRM systems and practices. - Customer focus and adaptability to different personality types. - Bachelor Degree. - Females only
تأسس مركز وام عام 1989 ليصبح أول مركز طبي بمصر يقدم مجموعة من العيادات الطبية المتخصصة التي تتعاون لتقديم برامج وام الطبية المشهورة بنتائجها المُبهرة في علاج السمنة والتجميل بالليزر. فروع القاهرة : - الشيخ زايد: مـدخل ٢، بـجوار هيئة المـجتمعات العمرانية مركز رُفيدة الصحي، عيادة رقم ٢٠٥ - التجمع الخامس Medical park premiere شارع التسعين خلف مستشفى الجوي التخصصي،الدور الاول عيادة 114، 115 فروع اسكندرية : - فرع سموحة :74 شارع البرت الأول، عمارات البارونز ، امام مطعم ارابياتا ، بجوار البنك العربي الافريقي - فرع السلطان حسين : ٦٩ ش السلطان حسين - باب شرق - أعلى بنك كريدي اجريكول امام جنينه الشلالات بجوار صيدليه السلطان حسين - فرع العجمى : الهانوفيل الكيلو 16.5 ابراج المالكى بجوار معمل المختبر دوران كلاسيك ، فوق الشناوي للموبيلات و محل H&H - فرع لوران :212 عبد السلام عارف لوران علي الترام، بجوار جاليري ظلت و جاليري جالكسي و صيدلية المنسي فرع المندرة: 404 ش جمال عبد الناصر - المندرة بحري -المنتزة ثان الدور الاول الشقة الاولي امام Orange للاتصالات ، وشركة مزايا للسياحة. الجديد في وام 2013 -2019 فريق العمل في وام بيقوم بإضافة كل جديد في المجال الطبي و العلمي في جميع الخدمات. بالتطوير والبحث العلمي المستمر قدرنا نحوذ على ثقتكم و تم أفتتاح أكتر من أربع فروع جديدة في الأسكندرية و القاهرة. عيادات وخدمات متميزة في وام: - عيادات السمنة. - التغذية العلاجية. - وحده نحت وتنسيق الجسم. - وام أكاديمي للتعليم والتدريب الطبي المستمر. - علاج السليوليت والستريتش ماركس وشد الجلد. - إزالة الشعر بالليزر. - عيادات تجميل الجلد بالليزر. - علاج حب الشباب وتصبغات الجلد والتاتو. - إزالة التجاعيد الحركية والثابتة بالوجه. - علاج الهالات السوداء حول العين. - علاج تساقط الشعر. - إعادة النضارة للبشرة والشعر. - عيادة الصحة النفسية. لماذا عيادة السمنة بوام ؟ - العيادات الوحيدة فى مصر الذى يقدم العلاج الشامل للسمنة والنحافة عن طريق التشخيص لنسبة الدهون وأماكن توزيعها بالجسم وقياس قوة العضلات وقياس الإحتياجات الأساسية للسعرات الحرارية ( معدل الاحتراق اليومى) و تصميم برنامج علاج شخصي يشمل - التغذية العلاجية. - العلاج النفسي والسلوكي. - العلاج الرياضى(Fitness Center). - نحت وتسيق الجسم وعلاج عيوب الجسم. - تفتيت وإذابه الدهون الموضعية. وأهم ما يميز المركز النخبة الممتازة من الإستشارين فى طب السمنة والتغذية العلاجية. لماذا تتجمل في وام ؟ - أول مركز لتجميل الجلد بالليزر بمصر. - خبرة أكثر من ١٥ عاماً في مجال تجميل الوجه والجسم بالليزر تحت إشراف المعهد القومي لليزر. - يتميز بالتطوير المستمر لأساليب العلاج بأ
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