Account Manager
1 week ago
ABOUT SHIFT EV: Shift EV is a fast-growing electric vehicle technology company, based in Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in Egypt and the region by developing state-of-the-art electric drivetrain solutions. You will work with world-class technology veterans from MIT, Maersk, Intel, and General Motors to build a venture with transformative potential.
YOU’LL WORK ON: As a Junior Accounts Manager at Shift EV, you will support the team in managing customer relationships and ensuring their satisfaction. This role offers a unique opportunity to learn and grow within the field of account management, while contributing to the success of our customers and the company.
YOU'LL SUPPORT IN:
Customer Relationship Support:
- Assist in serving as a point of contact for assigned customers, helping nurture and strengthen relationships.
- Regularly communicate with customers to gather feedback, address minor concerns, and ensure satisfaction.
- Identify potential growth opportunities under the guidance of senior team members.
Collaboration and Coordination:
- Support the onboarding process to ensure a positive customer experience.
- Collaborate with internal teams to address customer inquiries and ensure timely resolutions.
- Contribute to maintaining high levels of customer satisfaction and retention.
Performance Monitoring and Administration:
- Assist in tracking key metrics related to customer satisfaction and account performance.
- Maintain accurate records of customer interactions, feedback, and opportunities in CRM platforms.
- Provide updates to senior team members on customer account progress.
YOU ARE:
- A recent graduate with a Bachelor's degree in Business Administration, Marketing, or a related field with 1-3 years of experience.
- Eager to build a career in Account Management or Customer Success.
- Possesses exceptional communication and interpersonal skills, with a proactive approach to addressing customer needs in a dynamic, customer-facing role.
- Organized, detail-oriented, and capable of managing multiple tasks effectively.
- Proficient in English and Arabic, both written and verbal.
WHAT TO EXPECT FROM US:
- A supportive environment to develop your skills and grow professionally.
- Hands-on experience working with a dynamic and collaborative team.
- Opportunities to work on impactful projects in the electric vehicle industry.
- Mentorship and training to help you succeed in your role.
- A chance to contribute to a mission-driven company focused on innovation and sustainability.
Shift EV is committed to fostering a diverse and inclusive workplace where everyone has equal opportunities for growth and success.
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