Tx 2nd Line Support Tech Sr. Specialist
6 days ago
**Key Accountabilities & Decision Ownership**:
- Provide strong technical support in transmission
- Ensure proper and timely handling of individual/global complaints related to transmission area
- Development, Report and implementation of enhancement projects and work streams
- Implement preventive software correction packages on Transmission nodes to solve Transmission network problems.
- Provide troubleshooting, analysis & problem solution for critical situations
- 24x7 2nd line support On Call for Transmission network emergencies reported by internal customers, to fix critical problems.
- Attending On site Events if needed
- Implement and report transmission network activities to management for proper follow-up.
- Follow the escalation & reporting procedure in due time.
- Attend all assigned Trainings, Sessions, or workshops.
**Core Competencies, Knowledge, and Experience**:
- BSc in Telecom engineering
- Minimum 6 years of experience in relevant field
- Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN)
- Good understanding of MW planning basics
- Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent.
- Good knowledge of BH nodes/Routers: HU or equivalent
- Good understanding for the GSM/3G/4G network.
- Python Programming knowledge is a plus
- Automation & scripting Tools developing experience is a plus
- Good Communication/Management Skills
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