Senior Servicenow Solution Architect

1 week ago

القاهرة, Egypt Orange Business Full time

**Votre rôle**:

- **Solution Design & Architecture**:

- Lead the architectural design, configuration, and implementation of ServiceNow SPM and PPM solutions.
- Collaborate with internal teams to understand business requirements and translate them into scalable ServiceNow solutions.
- Provide high-level architectural oversight and support across multiple ServiceNow implementations, ensuring consistency and integration with other modules.
- ** Service Portfolio Management (SPM)**:

- Design and optimize the Service Portfolio Management (SPM) processes to ensure alignment with business needs.
- Lead the implementation of ServiceNow’s Service Portfolio, ensuring the management of services, cost models, and value delivery.
- Drive the integration of SPM with other ServiceNow modules (e.g., Incident, Change, and Knowledge Management).
- ** Project Portfolio Management (PPM)**:

- Architect and implement the Project Portfolio Management (PPM) module to support internal project management processes.
- Manage project intake, resource allocation, tracking, budgeting, and risk management in alignment with the company’s goals.
- Ensure the efficient and effective management of project lifecycles, from initiation through to closure.
- ** Customization and Configuration**:

- Integrate ServiceNow PPM and SPM with other systems and tools as necessary.
- Maintain and enhance ServiceNow platform features, ensuring that the system remains up-to-date with best practices.
- ** Stakeholder Collaboration & Leadership**:

- Work closely with product owners, business analysts, and other stakeholders to ensure that ServiceNow SPM and PPM implementations are aligned with business objectives.
- Provide leadership and guidance to technical teams on complex configuration, troubleshooting, and process implementation tasks.
- Act as a mentor for junior developers, providing technical direction and support.
- ** Performance Optimization & Troubleshooting**:

- Monitor and optimize the performance of ServiceNow SPM and PPM modules, ensuring responsiveness and scalability.
- Troubleshoot and resolve complex technical issues within the ServiceNow platform, particularly related to the SPM and PPM functionalities.
- ** Documentation & Best Practices**:

- Develop and maintain technical documentation, including solution designs, architectural diagrams, and implementation guidelines.
- Establish and promote best practices for ServiceNow development, configuration, and implementation within the organization.
- ** Training & Knowledge Transfer**:

- Conduct knowledge transfer sessions for internal teams, ensuring that they are equipped with the skills to maintain and optimize the ServiceNow platform.
- Provide training materials and facilitate workshops for end-users on ServiceNow SPM and PPM processes and features.

**Votre profil**:

- **Experience**:

- 7-10 years of Software Development and architecture experience.
- Minimum 3-5 years of experience with ServiceNow, including at least 3 years of experience focusing on Service Portfolio Management (SPM) and Project Portfolio Management (PPM) modules.
- Proven experience in the design, implementation, and optimization of ServiceNow solutions, with a deep focus on SPM and PPM.
- Strong experience with ServiceNow’s ITSM modules and how they integrate with SPM and PPM.
- ** Skills**:

- Expertise in ServiceNow platform architecture, including data modeling, workflows, business rules, and scripting (JavaScript, ).
- ServiceNow certification is a plus
- Experience in modeling tools (Enterprise Architect, Visio, or equivalent).
- Deep understanding of the system development life cycle, project management approaches, requirements, design, and test techniques.
- Experience in Data modeling and design.
- Strong understanding of ITIL, Agile, and other project management methodologies (e.g., PMP, Prince2).
- Hands-on experience with integrations between ServiceNow and third-party tools, including but not limited to project management, financial systems.
- Familiarity with ServiceNow App Engine, Performance Analytics, and Reporting functionalities.
- ** Soft Skills**:

- Strong analytical and problem-solving abilities.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Leadership and mentoring experience, with the ability to manage multiple projects simultaneously.
- Ability to work independently and as part of a cross-functional team.

**Le plus de l'offre**:

- B.Sc. Communication/Computer Engineering, Computer Science, or related field
- Experience in driving the adoption of ServiceNow across a large enterprise environment.
- Good knowledge of Architecture frameworks like TOGAF.
- Familiarity with Agile project management tools and frameworks.
- Knowledge of cloud-based infrastructure and IT operations.
- French Language is a plus

**Entité**:
Chief Technology Info Office
- Orange Business manages and integrates the complexity of inte

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