Solutions Architect

6 days ago

القاهرة, Egypt Gilbarco Veeder-Root Full time

**JOB TITLE**: Solutions Architect

**DEPARTMENT**: Commercial Retail

**REPORTING TO**: Senior Solutions Architect

**ADDITIONAL INFO**: Frequent travel to customer sites will be required within MEA.

**PURPOSE OF POSITION**

The Solutions Architect is a pre-sales role and is responsible for providing technical solutions to new & existing commercial retail customers. These technical solutions will span the entire value-chain from in-field architecture to customer final product suite, which includes advanced automation.

Responsible for actively driving and managing the pre-sales process with customers, the Solutions Architect must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users.

Primarily engaged in a Pre-sales role, the solutions architect will provide any technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams, account managers and partners on proposal activities.

**KEY RESPONSIBILITIES**
- Provide presales support including building scope of work, demos/POCs, RFI/RFP/RFQ responses, technical/commercial offer and budget/cost estimates for customer implementations, and technical proposals.
- Participate in client meetings and design workshops to collect and understand customer requirements and, translate them towards a technical solution by leveraging product knowledge and expertise.
- Ensures that prospective customers’ needs are correctly understood proposes appropriate GVR product solutions and technical integration if necessary.
- Identifies special requirements by prospective customers: initiates internal discussion around special requirements and collaborates with product and tech teams to evaluate our ability to meet these requirements.
- Documents solutions to be used for future reference: Technical and non-technical business process and user flows
- Collaborating with cross-functional teams to support product roll-outs and provide input on future feature sets and capabilities
- Escalating issues and proposing improvements to the Development, Product, and/or Operations teams
- Providing training to other teams as required
- Actively involved on critical deployments and issues ensuring the right priorities are set with the product team.
- Stay updated on market trends, particularly in the Oil & Gas retail, payment, loyalty, and automation sectors.
- Advise on innovative technologies, including fuel retail transformation, new mobility solutions, and automation systems.

**DELEGATION OF AUTHORITY**

As per the Delegating of Authority (DOA), installation audit, stop/start projects based on quality

**POSITION RELATIONSHIPS**
- Internal_ _
- Sales
- KAM
- Installations
- Finance
- Ops
- DDS
- Engineering
- External_
- Sub-contractors
- Clients

**MEASURES OF PERFORMANCE (INDICATORS)**
- Leading Indicators _
- Maximise margins variance actual vs final costing
- Lagging Indicators _
- Less than 3% of scope variation (i.e. minimise having to rework scope due to errors)
- HSE NM/PI targets met

**PERSONAL QUALIFICATIONS & EXPERIENCE**

**Education/ Achievements**
- Required_
- Technical degree in Computer Science, Engineering or Mathematics
- Azure or AWS Public Cloud knowledge and related cloud technologies
- High level understanding of XML, JAVA, REST, SOAP etc
- High level understanding of MS-SQL
- Working knowledge with APIs integration including RESTful APIs
- Preferred_
- Knowledge of CAD and/other
- Business Degree

**Experience/ Knowledge**
- Required_
- Technical Product/Software certifications an asset
- Has 3 to 5 years of experience in a similar client-facing role
- Has previous experience in a traditional software development or Technical Pre-Sales role.
- Has strong analytical and debugging skills.
- Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
- Excels in a collaborative and cross-functional environment.
- Experience working with payment gateways a major plus
- Excellent time management, organization, and planning skills are essential
- Flexibility to travel as required to meet with clients
- Demonstrate ability to articulate complex technical terms or processes into business language
- Able to set priorities, influence others, and manage customer and partner expectations
- Demonstrated success in customer and partner relationship management
- You are motivated, think outside of the box, and understand the purpose of process and procedures
- Experience with continuous integration and test-driven development methodologies
- Experienced in selling technical solutions is a major plus
- Preferred_
- Demonstrated experience in client engagement to elicit requirements and build a solution based on an initial vague or ambiguous require

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