Customer Experience Specialist
1 week ago
Enhance the Customer Experience for (online -Contact Center - B2B- Market place)
- Analyze the sales channels, customer behavior, satisfaction, and pain points through observation, surveys, and feedback analysis
- Calculate and analyze customer complains to improve customer retention %
- Collaborate with stakeholders' operations, merchandising, and design teams to optimize the Online environment and customer journey
- Review the customer complaints and customer negative feedback from all channels
**Requirements**:
- Education: Bachelor’s Degree
- Years of experience: From 1 to 3
- Customer Relationship Management Software (CRM)
- Excellent in Microsoft Package.
- Very. Good English.
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