Call Center Agent

1 week ago


مصر, Egypt OLX MENA - EMPG company Full time

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
- Maintain an orderly workflow according to priorities.
- Take ownership of client issues, coordinate with concerned departments and follow problems
through to resolution.
- Handle all outgoing/incoming calls of the call center.
- Provide best possible service to both external and internal customers to achieve highest level of
customer satisfaction.
- Verify any unconfirmed ads through phone to cover any SMS verification outage.

**Requirements**:

- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Bachelor's degree is must.


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