Senior Manager/ Manager

2 days ago


Cairo, Egypt Oracle Full time

Senior Manager/ Manager - ACS Global Expertise Center-220002VJ

**Applicants are required to read, write, and speak the following languages**: English, Arabic

**Preferred Qualifications**
**Manager/Senior Manager
- ACS Global Expertise Centers**

Oracle Advanced Customer Services provides unmatched, tailored support that ensures customers' Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete—all while coexisting within your IT environment. Whether customers are mainly on-premises, completely in the cloud, or leveraging a hybrid multicloud approach, ACS have services that can help business maximize success, minimize risk, and focus on what matters most.

This role is an Engineering management role, part of global engineering delivery team, We are looking for a manager/senior manager who will lead a team of highly skilled functional experts with a focus on different areas of Oracle Apps Unlimited and SaaS Applications, who will be part of a strong global engineering team, the Global Expertise Centers.

**Preferred Qualifications**
- Manages Advanced Services Experts and responsible for the successful technical delivery of Advanced Customer Services contracts into designated customer accounts within one or more regions, covering one or more technologies
- Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives.
- Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.
- Forms part of the Global Expertise Center management team, with shared accountability for on-site and remote technical capability throughout the designated region
- Service/product development activities/initiatives.
- Drive the technical and soft skills development of team members in line with ACS objectives, and their personal development plans, career goals
- Engages closely with the regional ACS Service Management Organization and ACS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient ACS Services.
Works with Oracle teams across lines of business such as Premier Support, Customer Management, License Sales, Product Development Consulting and Education
- The role has responsibility to deliver services to customers all over the globe. Regular interaction with the internal account teams in NA, EMEA, LAD and APAC.
Manages 24x7 model of remote delivery.

**Reports To**: ACS Global Delivery Leader

**Location**: Cairo (with up to 20% travel time outside home country)

Below mentioned Key Credentials with proven track record is needed:

- Working globally
- Building efficient delivery/virtual capabilities and teams
- Customer Management
- Supporting Sales, Presales and Project Managers
- Engineering Service Scoping
- Customer Focus
- Leadership / Leading Change
- Managing team's performance
- Promoting Business Ethics
- Problem Solving and Innovation
- High Communication quality
- Services delivery quality
- Resource Utilization & Development
- Planning and Organizing Delivery Management
- Automation and Tooling
- Escalation Management

**Technologies**:
Mandatory skills in Applications. +15 years of Hands on experience in implementing/supporting:

- Apps Unlimited - EBS, PSFT, JDE, Hyperion
- Oracle SaaS - Fusion HCM, ERP, SCM
- Oracle SaaS - CX suite of products
- Oracle SaaS - EPM Suite of products
- Oracle Analytics Cloud Services
- Oracle PaaS for SaaS

**Key Strategic Deliverables**:

- Driving Growth (enhance delivery capabilities, identify new opportunities, reduce expenses)
- Innovation (New Services, Process automation, New Tools, Product innovation, Build Competency).
- Enhance Visibility (Customer visibility, internal visibility).
- People Focus (Career development, Performance management)
- Operational Excellence (24x7 Operations, Fixed Scope services, Quality improvement)
- Achieve Revenue target
- Achieve margin % target

**Measurements**
- Achieve quantitative objectives. The main KPIs for the role are:

- Team Utilization %
- Global Expertise Centers contribution %
- Staff development and retention

**Responsibilities**
- Ensures Utilization and Expertise Centre Usage, is delivered against agreed targets and anomalies are identified and acted upon
- Appraisal of individual team members, setting of realistic measurable objectives and agreed personal development plans
- Provide leadership and direction to t



  • Cairo, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...


  • Cairo, Egypt Vodafone Full time

    **Role Purpose**: - The Delivery Senior Project Manager is responsible for leading large customer facing Projects/programmes across multiple domains on behalf of Vodafone for our Enterprise Customers, leading complex multi-party teams, taking responsibility at board level - The Customer Senior Project Manager will have day to day accountability on project...


  • Cairo, Egypt AstraZeneca Full time

    **Information Technology Senior Manager** **ABOUT ASTRAZENECA** AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At...


  • Cairo, Egypt Orange Business Services Full time

    Work within a team of project managers in charge of organising and managing all the deliverables required to develop new products and services in addition to enhancements for Enterprise Services BU. Main acitivities and responsibilites: - Lead complex offer development projects, with a multiple BU stakeholders. - Follow TTM and ATM methodologies to manage...


  • Cairo, Egypt Microsoft Full time

    We are looking for a Senior Product Manager to broaden our efforts for dynamic, personalized products to an audience. We are building highly scalable products to delight our users. In this role, you will use qualitative (customer feedbacks, user research, academic research) and quantitative data analysis to drive immediate and long-term improvements (data,...


  • Cairo, Egypt Mace Full time

    The Role We are hiring an ambitious and forward-thinking senior project manager to join our established and growing team in Egypt. The role is responsible for managing contractors and consultants as well as acting as the point of contact with the client. To control, manage and coordinate the project delivery throughout the full project lifecycle,...


  • Cairo, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...


  • Cairo, Egypt SITA Switzerland Sarl Full time

    Overview: At SITA we believe in putting the customer at the center of everything we do. One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a...

  • Operations Manager

    4 days ago


    Cairo, Egypt Premier Services & Recruitment Full time

    Job Description & Specification: **Job Summary** The Operations Manager is the senior manager and highest level of escalation in Egypt in relation to Operations, Sales and Administrative Functions. The position will be reporting directly to the Offshore Site Head. He / She is responsible for ensuring that all in country operations, sales and administrative...

  • Security Manager

    2 days ago


    Cairo, Egypt Bechtel Full time

    **Requisition ID: 266457** - ** Relocation Authorized: National - Family**: - ** Telework Type: N/A**: - ** Work Location: Cairo** **COMPANY OVERVIEW**: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's...

  • District Manager

    3 days ago


    Cairo, Egypt Top Business Human Resources Full time

    Job Description: - Act as a liaison between the headquarters and the area’s branches by making regular visits and interacting with management - Be in charge of operational practices making sure that each branch runs smoothly and meets projected revenues and sales estimates - Coordinate with, report and make recommendations to senior management in order to...


  • Cairo, Egypt Wikimedia Foundation Full time

    **Summary** The Wikimedia Foundation is looking for a Senior API Platform Product Manager to join our newly formed Platform Product management team, reporting to the Director of Platform Product Management. As the Senior API Platform Product Manager, you will be responsible for working closely with our engineering teams across the foundation to build and...


  • Cairo, Egypt Amazon Advertising Egypt LLC Full time

    Bachelor's degree - 8+ years of marketing, brand advertising, media sales and/or online advertising experience, working closely with senior advertisers and agency stakeholders - Demonstrated ability to consistently close sales, generate revenues and independently deliver against short term immediate goals and long term strategic objectives - Strong track...

  • Office Manager

    3 weeks ago


    Cairo, Egypt SamTech Middle East Full time

    **Responsibilities**: - Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards - Counseling any employees struggling in their roles - Creating an office budget and ensuring all employees follow it - Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as...

  • Farm Manager

    2 weeks ago


    Cairo, Egypt IG International Full time

    Industry FMCG/Foods/Beverage City Cairo State/Province Cairo Zip/Postal Code 11311 - We are searching for a manager with good business sense to join our team. - The farm manager’s responsibilities include monitoring staff, crops, and livestock, purchasing supplies, preparing budgets and reports, and ensuring maximum profit. - You should be able to...


  • Cairo, Egypt CA Global Headhunters Full time

    **Reference Number**: SFBLR20 **Responsibilities**: The role holder will be responsible for providing professional input to the Bank's strategic planning process, working with various cross-functional teams to identify, evaluate and analyze evolving strategic priorities, setting strategic objectives and goals, identifying instruments for their attainment as...


  • Cairo, Egypt Tribe X Digital Full time

    **Senior Account Manager - Luxury Leisure Brands (Remote work is possible)** Are you fascinated by the luxury leisure field? Do you want to work with the largest luxury travel, hospitality, and real estate brands on complex online campaign setups and reach niche audiences in over 40 countries? Your role as Senior Account Manager is for a strategic and...

  • CTO Manager

    3 weeks ago


    Cairo, Egypt PepsiCo Full time

    Overview: **Purpose** This is for TLM global delivery role to Modernize and Secure It Infrastructure to support PepsiCo’s growth at scale. This role is responsible for ensuring the effective delivery of Global Infrastructure Services. This role is responsible for managing successful outcomes of engagements for infrastructure services delivery across...


  • Cairo, Egypt Talent Pal Full time

    Purpose & Overall Relevance for the Organization: - Act as “Strategic Business Partner” and “Advisor” to the organisation in all relevant legal issues. Manage to ensure the best advice, solutions and challenges to enable strategic initiatives and protect and enhance our assets, reputation and interests. Act as Local Compliance Officer for Egypt. At...


  • Cairo, Egypt Giza Systems EG Full time

    **Project Planning and Execution**: - Develop and execute comprehensive project plans, ensuring alignment with organizational goals and client expectations. - Effectively manage project scope, schedule, and budget to meet or exceed customer satisfaction.**Team Leadership**: - Lead and motivate cross-functional project teams, fostering a collaborative and...