Time Service Delivery Expert
7 months ago
**About the Role**:
Location: Cairo, Egypt #LI-Hybrid
About the Role:
As a Time Service Delivery Expert, you will be responsible to support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
This role reports directly into the Time Service Delivery Manager and will work hand in hand with the Time Services Delivery team.
Key Responsibilities:
- Support the team in the operational conversion of P&O (HR) strategic objectives.
- Provide support and specific advice in the implementation of processes and standards for all P&O (HR) Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training.
- Support the identification and planning of services P&O (HR) Services will provide.
- Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
- Perform user administration tasks (e.g. access management).
- Track service requests and troubleshoots. Analyze error messages and questions.
- Support periodic cost and efficiency analyses to support productivity objectives. Support personnel cost budgeting process and control.
- Support evaluation of the services / processes / continuous improvement in scope. Contribute to P&O (HR) Services projects at country or BU level.
**Diversity & Inclusion / EEO**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve._
**Role Requirements**:
Essential Requirements:
- Bachelor’s Degree in any relevant discipline.
- Previous experience in HR Services is a plus.
- 0-2 years of experience in a customer-facing role.
- German level C1 or Swiss-German Level B2 is a must.
- English language proficiency is a must.
- Outstanding communication skills.
- Strong problem-solving skills.
- Strong attention to details.
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Division
People & Organization
Business Unit
P&O People Services and Technology
Location
Egypt
Site
Cairo
Company / Legal Entity
NOV PHARMA EGY
Functional Area
Human Resources
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Access Job Account
-
Service Implementation Expert
7 months ago
Mansoura, Egypt Orange Business Full time**About the role**: Service Implementation Expert : SIE - As part of the development of Orange Cloud for Business offers, the SIE process is a main actor in new service development projects. In parallel, he will lead the management of follow-up of requests as well as planning in collaboration with the various actors. Activities: Collects and analyzes...
-
Psychiatrist, Part-time
6 days ago
Mansoura, Egypt IHSC Medical Staffing Full time**Strategic Resources, Inc. (SRI)** is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 33 years’ experience in the Federal, military, and commercial marketplaces. SRI is seeking part-time committed and passionate Psychiatrists to join our team to provide critical services to detainees in custody at the...
-
Coordinator Sales
7 months ago
Mansoura, Egypt Delivery Hero Full timeAbout the opportunity **What’s On Your Plate?** - Coordinate and collaborate with other departments for sales-related matters (Marketing, Operations, and Finance department) - Upload and update restaurant information online and promptly - Responsible for setting up and configuring the system for new partners and training and system issues from the...
-
Hotel Cleanliness Expert
7 months ago
Mansoura, Egypt Marriott International, Inc Full time**Job Number** 23145516 **Job Category** Housekeeping & Laundry **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed....
-
Hotel Cleanliness Expert
7 months ago
Mansoura, Egypt Marriott International, Inc Full time**Job Number** 24054417 **Job Category** Housekeeping & Laundry **Location** Le Méridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed....
-
Client Service Manager
2 weeks ago
Mansoura, Egypt Emprego EG Full time**Kantar Worldpanel** Kantar is the world's leading data, insights and consulting company, and our Worldpanel colleagues are experts in shopper behavior. Offering continuous monitoring, advanced analytics and tailored solutions for our clients, they help turn purchase behavior into a competitive advantage across a wide range of markets including tech,...
-
Business Sales
2 weeks ago
Mansoura, Egypt IBM Full time**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...
-
Customer Service Agent
6 days ago
Mansoura, Egypt JOBMASTER Human Capital Solutions Full timeHandle British customers inquiries and complains. - Ensure customer delight and satisfaction. - Provide customer with accurate information and right solutions. - Log customer details on the system - Preform other duties as assigned by management. - Graduates only - Fluency in English is a MUST - Excellent communication & problem solving Skills - Flexible...
-
Enterprise Fixed Delivery Senior Manager
2 weeks ago
Mansoura, Egypt Orange Egypt Full time**Purpose of the job** The role of Fixed Connectivity and Wi-Fi Sr. Manager is maintaining and increasing the revenue and profitability of Orange Egypt by implementing connectivity and Wi-Fi products. This role is responsible for developing and building new business processes and tools that comply with orange strategies and objectives of capitalizing the...
-
Guest Arrival Expert
1 week ago
Mansoura, Egypt Marriott International, Inc Full time**Numéro de l'Emploi** 22197981 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management La première impression fait toute la...
-
Technical Service Representative
11 hours ago
Mansoura, Egypt Xerox Full time**About Xerox Holdings Corporation** We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional production service technicians to delight our customers. A TSR provides the services delivery support to the client by providing contractual break/fix support, predominately on Office devices....
-
Integrated Marketing Services Intern
4 days ago
Mansoura, Egypt Nestle Full time**Position Snapshot**: Location: Cairo, Egypt Company: Nestlé Business Services Summer Internship Program in Nestlé Business Services. **Start Date: July 3rd** **Position Summary**: The digital and social media team is an internal team of digital experts who deliver above-market services to eBusiness, marketing, and comms for 100+ _Nestlé _Brands. A...
-
Customer Service Specialist
2 weeks ago
Mansoura, Egypt International Flavors & Fragrances Full timeCustomer Service Tasks: - Create Sales orders (order placing) - Contact customers & know their forecast every quarter. - Helping Sales Mangers in issuing a new order according to quantities required by customers. - Follow customer's needs and deliver material on time. - Revising stock position every week to check inventory - Send local sales report every...
-
Event Service Expert
1 day ago
Mansoura, Egypt Marriott International, Inc Full time**İş Numarası** 23046659 **İş Kategorisi** Food and Beverage & Culinary **Lokasyon** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International,...
-
Casa Operations Expert
7 days ago
Mansoura, Egypt Orange Business Services Full time**About the role**: - Managing CASA (Centralized Administration Service Area) productions/changes on different solutions validated by CASA Engineering. - Providing 24*7 technical support for CASA infrastructure servers used for CASA (oncall is required during none business hours). - Managing accounts for all CASA tools (creation, deletion and...
-
Event Service Expert
7 months ago
Mansoura, Egypt Marriott International, Inc Full time**N. Posizione** 23139288 **Categoria la Posizione** Food and Beverage & Culinary **Sede** The Westin Cairo Golf Resort & Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una...
-
Product Manager
7 months ago
Mansoura, Egypt JOBMASTER Human Capital Solutions Full time. Maximize sales and profit of Brand for the appropriate time in Brand's life cycle by communicating a vision for the product that inspires both internal and external customers. Provide on-going marketing support in order to meet company targets and grow brand revenues. Drives all marketing initiatives specific to the brand - Minimum of 2 years previous...
-
Customer Service Team Leader
10 hours ago
Mansoura, Egypt Informa Markets Full timeCompany Description Company Overview **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow,...
-
Call for Experts
7 months ago
Mansoura, Egypt RTI International Full timeOverview: **Call For Experts - USAID Egypt Water and Wastewater Climate Change Adaptation Activity** **Research Triangle Institute (RTI)** has over 30 years’ experience assisting governments, communities, and the private sector. As a not-for-profit, independent research institute based in North Carolina, USA, RTI has roughly 6,000 employees with global...
-
IT Service Owner
2 weeks ago
Mansoura, Egypt HSBC Full timeThe IT Service Owner (ITSO) is responsible for the on-going supply and support of a single or multiple IT Service(s) to internal stakeholders. This job acts as a point of contact for the internal stakeholders, accountable for addressing, overseeing, or managing enquiries related to provision of the Technology services. Additionally, the job requires working...