Reporting, Analysis, and Audit Professional
5 months ago
**Job Purpose**:
**Duties & Responsibilities**:
**1. Reporting Systems Development**:
- Design and implement reporting systems that capture and analyze process metrics, ensuring alignment with organizational goals and quality standards.
- Collaborate with cross-functional teams to define and refine reporting requirements to drive continuous improvement.
**2. Process Monitoring and Improvement**:
- Establish and oversee monitoring processes to track the efficiency and effectiveness of key ICT processes.
- Conduct regular reviews of process metrics, identifying areas for enhancement, and implementing improvements in collaboration with relevant stakeholders.
**3. Quality Assurance**:
- Develop and implement quality assurance frameworks to ensure compliance with organizational policies, industry standards, and best practices.
- Conduct internal quality audits to assess adherence to established processes and standards.
**4. Audit and Compliance**:
- Lead internal and external audits focused on process adherence and quality standards.
- Collaborate with teams to develop and maintain documentation of audit processes, findings, and corrective action plans.
**5. Data Analysis and Continuous Improvement**:
- Analyze process data to identify trends, inefficiencies, and opportunities for optimization.
- Propose and implement continuous improvement initiatives to enhance process efficiency and overall quality.
**6. Collaboration and Communication**:
- Collaborate with cross-functional teams to address process gaps, quality issues, and implement improvements.
- Communicate audit findings, process enhancements, and quality assurance results effectively to stakeholders.
**Qualifications**:
- Bachelor's degree in economics, business administration, or a related field.
- Minimum of 5 years of experience in reporting, process improvement, and quality assurance within the ICT industry.
- Strong understanding of quality assurance methodologies and process improvement frameworks.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Relevant certifications (e.g., Six Sigma, ITIL) would be advantageous.
**Contrat**:
CDI
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