Training Supervisor

4 weeks ago


مصر, Egypt Talent Pal Full time

Job Responsibilities:

- Manage trainers & oversee the daily workflow.
- Set action plans related to training department complaints.
- Determine the training team stationery needs and follow up with the administration team with fully controlling on the consumption.
- Reviews the performance of trainers and coaches, monitors their results and gives them direction for ongoing performance and result improvement.
- Manage trainers’ performance, and responsibilities and report the performance to the direct manager (monthly, quarterly and annual performance).
- Providing the client with the training plans & identifying areas for improvement.
- Provide the training performance & efficiency reports
- Follow up and audit the reports concerning the Training team.
- Identifying training needs and provide recommendations on programs and activities.
- Responsible for trainee’s safety through training, company policy compliance, training rules and supervision of the trainees.
- Understanding customer needs and requirements to develop effective quality & Training processes.
- Evaluate the delivered training efficiency (training results, survey, etc )
- Conduct & manage effective induction programs and coordinate training activities.
- .Create and enhance training manuals, testing and evaluation procedures, multimedia visual aids, and other educational materials and presentations.
- Designing, delivering and administering training programs for Different Criteria.
- Review & Maintain the consistency of the materials.
- Select appropriate training methods or activities
- Perform periodical (Quarter) verification for (Agents, and annually for supporting functions & trainers)
- Creating the refreshment agenda regarding the low-performance agents
- Review the Knowledge updates and remove of obsolete data on a regular basis.
- Determine the needed action for the new hired to enhance their quality.
- Conducting staff training.
- Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
- Ensure subordinates comply with the code of conduct and policies.
- Cooperating with the Quality team to handle Quality calibration, the third error and the major updates
- Coordinates with all internal functions within various departments to ensure the completion of training processes.
- Working with Global and regional teams to ensure alignment and continuous cooperation.
- Ensure that all the processes of the Training meet COPC Standards and requirements.
- Evaluate team performance in accordance to COPC standards.
- Maintain a keen understanding of training trends, developments, and best practices.
- Performs miscellaneous job-related duties as assigned.

Job Requirements:

- Bachelor‘s Degree.
- Minimum 1 years managing Teams
- Level of English: Excellent Level.
- Experience in Training preferable
- Outstanding knowledge of learning theories and training methodologies.
- Passion for teaching and public speaking.
- Strong teamwork abilities.
- In-depth knowledge assessment protocol.
- Knowledge of competency assessment.
- Experience with e-learning platforms.
- Strong understanding of business goals and standards for customer service.
- Presentation and Problem analysis skills.
- Listening skills.
- Excellent interpersonal and communication skills.
- Problem solving and coaching skills.
- Delegation Standards and Negotiating Skills.
- Time Management.
- Leadership skills.

This job has been sourced from an external job board.


  • Training Supervisor

    4 days ago


    مصر, Egypt UCG LLC Full time

    We are seeking a highly skilled and experienced Training Supervisor with expertise in mechanical, electrical, and industrial knowledge to join our team. As a Training Supervisor, you will be responsible for developing, implementing, and overseeing comprehensive training programs to enhance the skills and knowledge of our employees in these critical...


  • مصر, Egypt Majid Al Futtaim Full time

    **Role Purpose**: Responsible for the design and delivery of the Customer Service Quality Management System and Training modules. Working with Customer Service teams (Mall and Contact Centre) to ensure all staff members are delivering smooth, efficient and consistent best practices of the functions of all Customer Service touch points. You will be...


  • مصر, Egypt Majid Al Futtaim Full time

    **Role Purpose**: Responsible for the design and delivery of the Customer Service Quality Management System and Training modules. Working with Customer Service teams (Mall and Contact Centre) to ensure all staff members are delivering smooth, efficient and consistent best practices of the functions of all Customer Service touch points. You will be...

  • Training Coordinator

    2 weeks ago


    مصر, Egypt Future Group Full time

    Join one of the leading Translation & Localization Companies in the world! Future Group Company has been leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. **Key Responsibilities** - Collect, research, record, transcript _-if needed-_ training content (Material). - Keep all training...

  • Supervisor-training

    4 weeks ago


    مصر, Egypt Marriott International, Inc Full time

    **Número de Empleo** 22140699 **Categoría de Empleo** Human Resources **Ubicación** Cairo Marriott Hotel & Omar Khayyam Casino, 16 Saray El Gezira Street, Cairo, Egypt, Egypt VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Reunirse con los gerentes...

  • Supervisor-training

    6 days ago


    مصر, Egypt Marriott International, Inc Full time

    **Numer oferty** 22204331 **Kategoria oferty pracy** Human Resources **Lokalizacja** JW Marriott Hotel Cairo, Ring Road - Mirage City - P.O.Box 427, Cairo, Egypt, Egypt ZOBACZ NA MAPIE **Harmonogram** Full-Time **Zdalna lokalizacja?** N **Przeprowadzka?** N **Rodzaj stanowiska** Non-Management - Marriott International jest pracodawcą zapewniającym...

  • Marketing Supervisor

    2 weeks ago


    مصر, Egypt Trukker Full time

    TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...

  • HR Supervisor

    6 days ago


    مصر, Egypt Disaster Care Capital Ltd Full time

    Join Disaster Care Capital, a leading provider of disaster relief and recovery services dedicated to supporting communities across London. At Disaster Care Capital, we are committed to helping individuals and families rebuild their lives in the aftermath of disasters. **Position Overview**: - The HR Supervisor will play a key role in overseeing the...

  • Operations Supervisor

    4 weeks ago


    مصر, Egypt Souq.com for E-Commerce LLC Full time

    Experience managing medium to large teams. - Experience working with data analysis and/or making decisions based on analysis. Job summary We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. As an...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Experience managing medium to large teams. - Experience working with data analysis and/or making decisions based on analysis. We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you. As an Operations...

  • Trainer Supervisor

    1 week ago


    مصر, Egypt المعالي ايجيبت Full time

    **Job Location : KSA** **Responsibilities**: 1. Develop a map to determine the capabilities, competencies and basic skills of the company's employees. 2. Develop training policies. 3. Determining the training needs of each of the company's workers in each department separately, in coordination with department managers. 4. Designing and updating training...

  • Spa Supervisor

    4 weeks ago


    مصر, Egypt MGM Wellness Full time

    **Spa Supervisor** What is it like to partner with MGM Health and Wellness **Why partner with MGM Health and Wellness** - Because your work will have a great impact on the world - Because we genuinely care about our partners and guests, as well as the community and the planet. - We live our values and act in accordance with them. - At MGM Wellness you will...


  • مصر, Egypt Trukker Full time

    TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...


  • مصر, Egypt Powered by Qureos Full time

    **Job Overview**: As the Housekeeping Supervisor, you will be responsible for overseeing the daily operations of our housekeeping department. You will ensure that our guest rooms and public areas are clean, well-maintained, and in accordance with company standards. You will also supervise a team of housekeeping staff, providing them with guidance and support...

  • Telesales Supervisor

    2 weeks ago


    مصر, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Laundry Supervisor

    7 days ago


    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23029673 **Job Category** Housekeeping & Laundry **Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies....

  • Shift Supervisor

    4 weeks ago


    مصر, Egypt Guardian Glass Full time

    **Description** We are hiring for Upper line Supervisor in our Glass manufacturing plant located at 10th of Ramadan City, Egypt. Hot End supervisor manages all production activities inside Hot End area, emphasizing the priorities of safety, quality, and efficiency to meet or exceed business plan objectives and meet customer expectations to deliver maximum...


  • مصر, Egypt 1st Talent Full time

    **- Job Type; Full Time Onsite Job\** **- Job Location; Dammam, KSA** **Customer Service Supervisor / Call Center Supervisor** We are hiring A "Customer Service Supervisor / Call Center Supervisor" for a Medical Center in Dammam, Saudi Arabia **Job Summary**: - He will be responsible for supervising customer services activities - Will be responsible for...

  • Telesales Supervisor

    2 weeks ago


    مصر, Egypt Deraya Insurance Brokerage Full time

    The Telesales Supervisor is Responsible for achieving an annual target by managing, training, and following up on a sales force of 3 telesales executive. - Bachelor’s degree. -Minimum of 1 year experience of people management in sales. -Business analysis. -Coaching skills. -Strong communication skills. -Ability to handle objections. -Medical Background or...

  • Freelance Supervisor

    2 weeks ago


    مصر, Egypt United Call Centers Kft Full time

    **United Call Centers **is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented **Supervisors **who can join our international Team. As a Supervisor, you will be the contact point...