Customer Systems Author
7 months ago
**Customer Systems Author**
**Cairo**
**Flexible / Hybrid working options (e.g. up to 3 days WFH)**
**Permanent**
**Competitive salary + bonus + fantastic benefits**
**Full time**
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
**Role Overview**:
As Customer Systems Author you will develop a deep and broad understanding of Bupa Global and its frontline teams. You will be responsible for accurately and successfully maintaining the knowledge base and for identifying and analysing business needs.
**What you’ll do**:
- Provide Subject Matter Expert support in creating, updating, and maintaining knowledge contents
- Engage with various business teams as a knowledge ambassador
- Maintain and nurture stakeholder relationships and liaise with internal customers
- Test the functionality of new and existing rules to ensure they’re fit for purpose by overseeing planning, development, and execution of rules
- Take responsibility for updating and maintaining business rule process documentation
- Work closely with external vendors and optimise existing customer systems by identifying areas for improvement
- Manage configurations for campaigns such as creating, updating, or reconfiguring chatbots
**What you’ll bring**:
- Academic experience in English Language or English essay writing equivalent (e.g., History)
- Proven track record which demonstrates Information Technology, Financial or Commercial understanding
- Previous experience in knowledge management or proficiency in writing knowledge or process contents
- High level of proficiency in English language both written and oral communication
- Previous experience in customer services or IT within a regulated environment
**Why Bupa?**
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
These benefits have been carefully crafted to really make a difference to our people’s lives, supporting a work-life balance whilst keeping focus on mental and physical wellbeing:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Enhanced pension and life insurance
- Support with travel costs via a season ticket loan or cycle2work
- Discounted access to online gym sessions
- Annual performance-based bonus
- Bupa health insurance as a benefit in kind
- Option to join dental insurance scheme at a discounted rate
- Access to our Digital GP platform on you mobile
- Emotional wellbeing support
- Access to family mental health line
- Financial wellbeing channels
- Support for carers
**Diversity and Inclusion**
Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
**_Whether you’ve found your feet or are discovering a new path. _**
**_Welcome to a place that celebrates you. _**
**_This isn’t where you've been. _**
**_This is where you're going. _**
**_This is what we have belief in. _**
Time Type:
Full time
Job Area:
Strategy, Change & Transformation
-
Customer Systems Analyst
1 week ago
مصر, Egypt Bupa Full timeCustomer Systems Analyst Cairo, Egypt Full time, 40 hours per week Fixed Term position Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose -...
-
Consultancy- Egyptian Customs Authority’s
7 months ago
مصر, Egypt Palladium Group, Inc. Full time**Consultancy - Egyptian Customs Authority’s (ECA) Advance Ruling Department Development** **Project Overview and Role**: Palladium was awarded the USAID/Trade Reform and Development in Egypt (TRADE) Activity contract, which has a 5-year timeframe and a ceiling of $36.3 million. The goal of the TRADE Activity is to increase Egypt’s international trade...
-
Customer Systems Analyst
7 months ago
مصر, Egypt Bupa Global Full timeCustomer Systems Analyst **Job Description**: **Customer Systems Analyst** **Contract: 12 Months Fixed Term** **Location: Cairo, Egypt** **Full time** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate about technology. With colleagues, customers, patients and...
-
Customer Systems Analyst
7 months ago
مصر, Egypt Bupa Full time**Customer Systems Analyst** **Contract: 12 Months Fixed Term** **Location: Cairo, Egypt** **Full time** - We consider all types of flexibility, including locations, hours and working patterns. _ **We make health happen** At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the...
-
Technical Author
6 days ago
مصر, Egypt Canonical - Jobs Full timeAs a technical author, you'll be part of an engineering team, focused on a specific Canonical product. You will lead the team effort to create, maintain and improve documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for - the...
-
Senior Technical Author
10 hours ago
مصر, Egypt Canonical - Jobs Full timeAs a senior technical author, you'll be part of an engineering team, focused on a specific Canonical product. You will lead the team effort to create, maintain and improve documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework. You will have a broad impact on - and responsibility for -...
-
System Engineer
1 week ago
مصر, Egypt WEmng Full timeSystems Engineer - 3 - 5 years of experience in similar position - B.S. degree in Computer Science, Computer Engineering or equivalent experience Duties, Core competencies, knowledge and experience - Deploy company products at customer sites, either remotely or onsite - Coordinates with the project manager on tasks and deliverables - Perform technical...
-
Systems Engineer
7 months ago
مصر, Egypt Giza Systems EG Full timeAnalyze customer problems, resolve and close customer complaints as per assignment from team leader. - Prepare software and hardware design documents for review by project team leader/Senior engineer. - Generate project documentation. - Undertake the testing of software and hardware including all internal, workshop, factory acceptance and site acceptance...
-
Authorized Inspector Trainee
7 months ago
مصر, Egypt HSB Full timeAuthorized Inspector Trainee - Alexandria, LA **Company** HSB **Location** Alexandria, United States HSB is looking for Inspectors to join our Engineering Team! This field based position is an integral part of our commitment to the quality and service we provide for our customers and to their equipment. The work is **varied from day to day** and is ideally...
-
Head of Mech Eng
7 months ago
مصر, Egypt Shell Full time**Brownfield Head of Mechanical Engineering & Technical Authority** **Where you fit In** Rashpetco/Burullus is a Joint Venture (JV) company operating one of Egypt's largest gas fields. The JV is the operator of the WDDM (West Delta Deep Marine) Field, which includes offshore wells, a control platform, and the 2.3 BCFD gas treatment plant capacity located...
-
System Support Engineer
6 days ago
مصر, Egypt Modern Telecom Systems Full timeHandle system administration tasks at customer premises - Support development team in administration issues - Provides technical solutions and escalated support for non-routine, highly complex technical issues **Job Requirements**: - B.S. in Computer Science or related area of study - 1+ years experience in Web server administration in one or more of the...
-
System/business Analyst
7 months ago
مصر, Egypt Si-Ware Systems Full timeActively works with product manager and management to understand strategic business objectives, and analyze and document customer business needs and system requirements. Works on the product road map and systems back log. - Define and document the system functional requirements, analyses dependencies, and communicates with development teams and different...
-
Senior System Engineer
8 months ago
مصر, Egypt Giza Systems EG Full timeWork to interpret project requirements to design, integrate, source, and implement software and hardware designs to meet projects deliverables on schedule. - Work cross-functionally to ensure functional requirements and hardware designs meet the needs of the project deliverables. - Undertake the testing of software and hardware including all internal,...
-
Senior Systems Engineer
7 months ago
مصر, Egypt Giza Systems EG Full timeWork to interpret project requirements to design, integrate, source, and implement software and hardware designs to meet projects deliverables on schedule. - Work cross-functionally to ensure functional requirements and hardware designs meet the needs of the project deliverables. - Undertake the testing of software and hardware including all internal,...
-
Av System Engineer
7 months ago
مصر, Egypt Giza Systems EG Full timeTo undertake all technical responsibilities for the delivery of services and engineering projects, as per assignment. **KPIs**: Project’s delivery on time. Executing project within the allocated budget. Ability of problem solving. Degree of customer satisfaction. - Analyses customer problems and resolves and closes customer complaints, as per...
-
System Administrator
1 week ago
مصر, Egypt Premier Services & Recruitment Full timeJob Description & Specification: System administrators are responsible for the maintenance, configuration, and reliable operation of computer systems and servers. Install hardware, and software, and participate in research and development to continuously improve and keep up with the IT business. Actively resolve problems and issues to limit work...
-
Av Senior System Engineer
7 months ago
مصر, Egypt Giza Systems EG Full timeTo undertake all technical responsibilities for the delivery of services and engineering projects, as per assignment. - Analyses customer problems and resolves and closes customer complaints, as per assignment from the Technical Team Leader. - Reports the status of the customer service provided to the Technical Team Leader. - Prepares Engineering Software/...
-
System Development Engineer
10 hours ago
مصر, Egypt Si-Ware Systems Full timeResponsibilities include the following: - Contribute to system development, design, modeling and simulation of NeoSpectra spectral sensors. - Provide system blocks specifications that achieve product target performance. - Contribute to system characterization and develop system validation test flow. - Develop product calibration flow with necessary...
-
Customer Service Consultant
1 week ago
مصر, Egypt Bupa Full timeApproving/rejecting all requests to authorize treatment before any surgery or procedure. Respond to members’ correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style. Respond to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary...
-
Customer Service Consultant
8 months ago
مصر, Egypt Bupa Full timeApproving/rejecting all requests to authorize treatment before any surgery or procedure. - Respond to members’ correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style. - Respond to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary...