Local IT Administrator

4 weeks ago


القاهرة, Egypt Future Pipe Industries Full time

**Position Title: Local IT Administrator**:
**Category**:FTE**:
**Location**:FPI- Egypt**:
**Unit/ Division/ Department/ Section**:IT - Egypt**:
**JOB PURPOSE**:Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.

**KEY ACCOUNTABILITIES**

**Service Request Management**
- Redirect or escalate local support requests to the Service Desk.
- Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
- Keep users informed of case progress and close resolved incidents.
- Ensure that all IT Policies and Procedures are adhered to locally.

**PC/IT Asset Deployment and Management**:Deploy PCs and peripherals to users as directed by the Service Desk.

**User Communication**:Notify users of impending changes and agreed outages.

**Training and Development**
- Maintain knowledge of all relevant aspects of IT and expand areas of required speciality knowledge.
- Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.

**SPAN OF Communication**:

- Internal: Local IT Users, IT Operations Manager, Operations Team
- External: Local Suppliers/ Partners

**JOB RELEVANT INFORMATION (BOUNDARIES & DECISION-MAKING AUTHORITY)**:Works under close supervision.

**Skills**:
QUALIFICATIONS, EXPERIENCE, & SKILLS

Required Qualifications:

- Bachelor’s degree in a related field
- ITIL v3 Foundation
- Preferred Qualifications:

- Microsoft Certified Desktop Support Technician (MCDST)
- Service Desk certification
- ITIL Intermediate

Preferred Experience:

- 2 years of Desktop Support in a Microsoft Windows environment

Job-Specific Skills:

- Highly organised, self-motivated, and directed
- Keen attention to detail
- Excellent spoken communication skills
- Strong problem-solving skills
- Fluency in spoken English
- The ability to communicate technical information to a non-technical audience

COMPETENCIES

Core Competencies:

- Systematic, disciplined, and analytical
- Calm, rational and organised

Technical Competencies:

- Windows Desktop - manage
- Analytical expertise

**Education**:
Bachelor’s degree in a related field



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