French Team Leader Travel Account
3 weeks ago
**Customer Service/Support**
**Location**
- Alexandria, Egypt***
Job Title:
French Team leader Travel Account (Alexandria Only) (CV is a must)
**Job Description**:
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
** Essential Functions/Core Responsibilities**:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
**Application Requirements**:
- Team leader experience is preferred
- Alexandria Resident
- Team communication Guru
- French (C1, English B2)
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Career Level Description**:
- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
**Location**:
EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber
Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
-
Account Payable Team Leader
6 days ago
مصر, Egypt ALPLA TABA for Plastics S.A.E. Full time**What you will enjoy doing**: - Establish, lead and further develop the Accounts Payable Team in Cairo. - Actively contribute and ensure successful AP transitions into the new Service Hub organization. - Monitoring and continuous optimization of Accounts Payable processes. - Service and recipient-oriented communication with internal and external...
-
Account Recievable Team Leader
4 weeks ago
مصر, Egypt ALPLA TABA for Plastics S.A.E. Full time**What you will enjoy doing**: - Establish, lead and further develop the Accounts Receivables Team with around 10 employees in Cairo - He/She will be part of service hub responsible for several countries in the region - Actively contribute and ensure successful AR transitions into the new organizational unit - Monitoring and continuous optimization of...
-
Accounting Team Leader
2 weeks ago
مصر, Egypt CrossWorkers Full time**Accounting Team Leader for Crossworkers** **Title**:Accounting Team Leader** **Industry: IT Software** **Reporting Line**:CEO - MD** **Position Type: Full Time** **Level: Team Leader** **Location: Cairo Office, New Cairo** **About the job**:You have a strong background as an Accountant and you have ambitions to work in an International environment...
-
Bilingual Travel Agent
4 weeks ago
مصر, Egypt TTEC Full timeBilingual Travel Agent - French-English At TTEC, we're all about the Human Experience. Elevated. As a **Bilingual Travel Agent - French-English** in **Cairo, Egypt**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. **What You'll be...
-
Team Leader
4 weeks ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Operations **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social...
-
Bilingual Sales Travel Advisor
2 weeks ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 0 - 2 Year is a plus - Department Flight Hub - Career LevelJunior Position Location Cairo **Skills**: troubleshooting customer service Excellent English Team Work French Customer Focus Productivity Focus on quality Requirements and responsibilities Call Center Agent/Travel Consultant. Languages: French/English level B2. Have...
-
General Accountant
2 days ago
مصر, Egypt Henkel Full timeAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...
-
French Account Manager
7 days ago
مصر, Egypt NAOS Talents Full time**NAO**S Solutions** is looking to hire a **French Account Manager.** **Responsibilities**: - Lead and develop the team - Responsible for the overall performance management and evaluation of the team - Deliver training - Monitor agents live and report on the quality of their call **- **Conduct one-2-ones with agents using the SMART model - Design...
-
Team Leader
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Team leader (FR/ENG) **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. ** Essential...
-
Call Center Travel Agency
2 weeks ago
مصر, Egypt Etisal International Full time**Travel Agency, Booking, Reservation agent**: - **French language: C1**: - **Highly graduates (Egyptians)**: - **#Salary: 14k Net+ extra half month salary every (3) months**: - **Last Shifts Ends 10PM**: - **Experience in call center is a must**: - **Social,Medical Insurance**: - **Location: Maadi ( Technology Park)** **Job Types**: Full-time,...
-
Team Leader Bilingual
4 weeks ago
مصر, Egypt Transcom WorldWide Full time**Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:French Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels...
-
Senior Accountant
3 weeks ago
مصر, Egypt Intrepid Travel Full timeIntrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel. More than 30 years later, we’re proud to be the world’s largest travel B Corp with more than 950 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places...
-
Accountant - French Speaker
2 weeks ago
مصر, Egypt Atlas Copco Service Egypt Full timeYou will be responsible for one of the following areas based on needs **P2P Area** - Invoice & Debit notes processing - Vendor Payments Prepare the payment proposal as per agreed calendar, ensuring the correctness and respecting the deadlines. - Maintain vendor master data up to date - Analyze vendor accounts, solve negative balances Reconcile vendor...
-
Team Leader, Venue Sourcing
1 week ago
مصر, Egypt CWT Full timeTeam Leader, Venue Sourcing - (24000038) **Purpose of the role**: **Meetings and Events Team Leader** will serve as the primary client liaison and project lead for meetings and events with varying degrees of complexity, as assigned by the Operations Manager. The role includes maintaining effective day to day contact with clients within allocated account and...
-
Influencers Team Leader
2 weeks ago
مصر, Egypt ArabyAds Full timeDmenta is a leading influencer marketing agency focused in the MENA region. We provide management services that fully handle communications between brands and influencers covering both creative and performance sides Dmenta was founded as a digital creative hub to offer services to influencers and advertisers side by side. Our services target and promote...
-
Team Lead
4 weeks ago
مصر, Egypt IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
CRM Team Leader
2 weeks ago
مصر, Egypt Trukker Full timeTruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...
-
Software Team Leader
4 weeks ago
مصر, Egypt Orange Business Full time**About the role**: The Software Team Leader is responsible of: - Build phase - Leading the teams (Development and Jira / Confluence teams): - Analyzing the business requirements & map it to a feasible solution - Agree with the business owners on the requirements priorities - Planning and estimating the work need for every sprint - Delivering the...
-
Training Facilitator
4 weeks ago
مصر, Egypt IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Education Team Leader
7 days ago
مصر, Egypt Save the Children Full time**TITLE**:Education Team Leader**TEAM/PROGRAMME: Literate Village** **LOCATION**:Beni Swief**GRADE**: G3**CONTRACT LENGTH**:FTA**CHILD SAFEGUARDING: (select only one)** Level 3: the post holder will have contact with children and/or young people _either _frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight)...