Mall Manager

2 weeks ago

محافظة القاهرة, Egypt JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
- Develop a structured business plan for the mall covering all key components of mall operation
- Develop sales and leasing plans to identify new clients and negotiate with prospective tenants to maximize income in line with the business plan.
- Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall.
- Negotiation of leases both new and renewals across all categories including: Anchors, line units, F&B and leisure
- Develop and maintain a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
- To prepare, review and adjust financial budgets, systems and processes and monitor performance against budget.
- To ensure smooth and positive relationship with the tenants, suppliers and contractors.
- Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
- Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution.
- Preparation and development of marketing and annual event plans/calendar.
- Follow up on the collection of monies owed from tenants and implementation of contractual terms
- Resolves complaints and demands of tenants and work to remove the causes of the complaint and respond to their requests within the legal and contractual obligations
- Follow legal procedures with respect to mall operations and tenant interactions.
- Develop and upkeep the corporate mall identity - ensure adherence to corporate brand guidelines
- Take steps to improve customer services inside the mall
- Performs other tasks as assigned.

REQUIRED EXPERIENCE
- Minimum 5 years of mall management experience (mall manager level or above), preferably in Egypt or GCC region including mall development, mall launching and mall renovation.
- Super regional and mega developments experience
- Perfect ability to work on comprehensive reports and work with numbers.
- Experience in mall development, opening and new site management

EDUCATION BACKGROUND
- Graduate degree in either business, retail management and/or engineering.
- Extensive knowledge of retail and shopping malls industry

REQUIRED KNOWLEDGE, SKILLS, AND PERSONAL QUALIFICATIONS
- Strong business acumen and good technical knowledge of Commercial Facilities
- Good understanding of mall management
- Strong mall specific financial acumen
- Good understanding of tenant mix and zoning
- Good understanding of mall operations and associated policies and procedures
- Good understanding of mall marketing, advertisement and promotion
- Knowledge of managing leasing contracts and negotiation, exposure to tender management
- Understanding and experience in managing Service Level Agreements eg cleaning, security, facilities management etc
- Strong negotiations and sales skills
- Excellent interpersonal skills
- Leadership and decision making qualities are essential
- Possess good English skills (both written and spoken) ability to speak Arabic an advantage
- Excellent Customer Service Skills
- A good team player with strong analytical skills
- Able to be trusted with confidential and sensitive company information.

Ll-SH1

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing compet

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