Football Quality Manager
1 day ago
Fancy being part of growing the best sports analytics software in the world?
The Opportunity
Quality managers strive to bring out the best in our company. They work tirelessly to ensure that their employees, products, services, and processes meet the needs of our customers.
They must be analytical and creative, always coming up with new ways to satisfy needs and encourage employees. They help design quality controls in order to maintain company standards. They also help communicate expectations to employees and provide coaching and corrective action when needed. Quality managers must be excellent communicators with a strong desire to help others.
**Responsibilities**:
- Design, implement and improve Statsbomb’s Quality standards.
- Create mechanisms to deep dive into all available data to understand the Quality of service delivered by Statsbomb.
- Maintain and manage our Quality governance processes that impact the Quality of service we deliver to our customers. This will be done through reporting, operational engagement, and ownership of improvement initiatives.
- Create a prioritization framework to establish short and long term priorities based on customer and business needs.
- Manage and develop a team of QA reviewers and resolvers and be responsible for their coaching, training, deployment, development and productivity to ensure that all work is carried out in an efficient manner, in line with the function plans, policies and procedures.
- Support building of Quality talents and changing mindset through training.
- Complete root cause analysis to provide clear insight into customer complaints to improve our performance.
- Develop comprehensive audit and evaluation frameworks and tools that ensure our Quality assurance standards are being implemented consistently
**Requirements**:
- 1-3 years of experience in a Quality, continuous improvement or process excellence role
- Ability to understand the Quality assurance activities
- Ability to design and develop Quality assurance frameworks and systems
- Excellent attention to detail.
- Excellent verbal and written communication.
- Data analysis and statistical aptitude.
- Quality control certification is advantageous.
- Good interpersonal skills.
- Highly conscientious and diligent.
- People management experience.
- Fluency in Arabic and English
- Football knowledge is a plus
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