Customer Service Nordic

4 months ago


محافظة الدقهلية, Egypt tesa Full time

**Customer Service Nordic is responsible for...**
- Handling customer overall order processes from order entry to customer delivery
- Supporting Sales & Marketing by providing product and service information
- Support the maintenance of customer master data and any specifications
- Support customer portfolio monitoring (availability) and perform proactive follow-up and communication
- Manage active customer relations, where applicable
- Automation of administrative tasks via robot technology (RPA)

**Principal Accountabilities**

Customer order management
- Manage/process order entries, incl. digital orders and follow-up on customer orders, including proactive communication of delays
- Ensure general tesa selling conditions, including pricing
- Provide customer specific reports
- Communicate with 3rd party forwarders regarding customer deliveries
- Customer management focusing on A and B

Claims management
- Follow-up/process customer claims & returns
- Support & follow-up on corrective measures
- Process and send credit & debit notes to customers

Support functions
- Support improvement projects / initiatives
- Support the operations team on updating, maintaining and developing better back office data
- Support colleagues in the Hub Nordic/UK, to maintain a high customer service level and grow the business
- Maintain systems with relevant data
- Monitor systems for errors and necessary corrections
- Business or economic background
- SAP or equivalent ERP + CRM experiences
- Fluent in English and Swedish or Finnish is mandatory
- Relevant experience in customer service position
- Strong customer focus
- Organising skills
- Ability to multi-task
- Negotiation skills
- Team worker
- Ability to stay calm under pressure
- Change readiness
- Familiar with Nordic cultures
- Good communication skills


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