Process Improvement Head

4 hours ago


مصر, Egypt Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are currently seeking an experienced finance professional to join our Group Finance Shared Service Centre team in the capacity of FSSC Process Improvement Head - Egypt

**JOB PURPOSE**:
Focused on end to end process improvement of all the Finance processes being executed within FSSC. PI Head to (a) Drive continuous improvements and automation across I2P, O2C, Treasury, Tax and R2R processes (b) support head FSSC and tower heads in identifying process risk areas (c) Ensure delivery of external and internal MIS (d) Lead NPS and CSAT surveys (e) train teams on Six sigma and lean methodology.

**KEY ACCOUNTABILITIES**:
**FSSC process and control framework analysis and improvement**
- Support PI leads in review of existing processes, perform risk assessment and best practice gap analysis and identify process improvement opportunities in terms of efficiencies, automation and technology enablement of FSSC operations
- Review current control framework, perform risk assessment and identify improvement opportunities
- Ensure Adequate quality controls are implemented, and robust measurement and reporting system is in place to drive Surprise Free Operations (SFO)
- Support in execution of IA audit observations; embed IA findings into Process and Improvement process and control framework development plan

**FSSC process improvement initiatives**
- Identify & mentor key quality initiatives Green/Black/Yellow Belt projects in FSSC
- Ensure standardization of documents (Process Maps, SOPs, SOWs, SLAs, Checklists etc.) along with tower heads
- Design & Lead implementation of Metrics (SLAs, RSLAs, CSLAs & KPIs) by tower (I2P, O2C, R2R, Tax & Treasury)
- Monitor timely circulation of Internal and External Dashboards (weekly, Monthly, Quarterly)
- Drive Optimization - Analysis of capacity, utilization & efficiency of processes, people and systems
- Development of metrics & dashboards in line with customer requirements, FMEA, CAPA etc.
- Develop and lead execution for launching NPS / Customer feedback survey

**Automation**
- Identify & lead automation of manual processes, interfaces and controls for process improvement
- Identify & drive Standardization & Simplification projects across all towers e.g. I2P, O2C, Treasury, Tax and R2R
- Drive Access controls/GRC controls

**People management**
- Assist management with career development activities for team lead and team members, including performance management and feedback
- Ensure adequate guidance and training of team members to meet service delivery targets
- Responsible for attrition management and timely backfills

**Technical Expertise**:

- Six sigma certified holder (preferably green belt)

**JOB CONTEXT**:

- Job holder is required to interact with Head of FSSC, tower heads and business counterpart to drive quality initiatives, process standardization / simplification, identify and

oversee continues improvement opportunities. Understanding of systems (SAP and Policy / Procedures) is important to bring more values to the organization

**QUALIFICATIONS, EXPERIENCE, & SKILLS**:
**Educational qualifications**:MBA Finance, ACA, CFA, CIMA qualified accountant or equivalent

**Minimum Experience**:10-12 years of experience in project and process improvements in shared services organization, with a good knowledge of ERP systems (Preferably SAP).

**Job-Specific Skills**:

- Excellent project management skills, analytical mindset, process oriented, well organized, Analyze end to end F&A process for identification of gaps/risks and mapping of quality controls (corrective & preventive)

**Behavioral Competencies**:

- Leader: Deliver service improvement activity across the business through employing process improvement methodologies
- Stakeholder management: excel in developing strong client relationships, drive client dialogue both at finance manager and at CFO level, and in originating, shaping and delivering value-led finance projects
- Excellent Coordination and stakeholder management skills


  • Senior Analyst

    7 months ago


    مصر, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across...


  • مصر, Egypt Canonical - Jobs Full time

    This is a leadership role for internal and cross-team process improvement based on measurement, analytics and insight. This position is a senior leadership role within our Sales Operations group, one of several we have created which in Sales Ops, Engineering, Field Engineering and Technical Support. This position reports to the Global Director of Sales...


  • مصر, Egypt almentor Full time

    **Abou**t almentor**: We are the leading Video-Learning Platform in Arabic! Established in 2016, we produced over 1000 online courses for individuals, corporations, and government entities across Egypt and the Gulf. Our platform is a hub of knowledge, fostering lifelong learning and growth for individuals around the globe. We are a purpose-driven team. Our...


  • مصر, Egypt Heineken Full time

    At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values: - Passion for consumers and customers - Care for people and planet - Enjoyment of life - Courage to dream and pioneer Are you eager to be part of a team that lead improvements in the risk...


  • مصر, Egypt JTI - Japan Tobacco International Full time

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the...


  • مصر, Egypt JTI - Japan Tobacco International Full time

    We’re JTI, Japan Tobacco International and **we believe in freedom**. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our **consumers to choose from**. It’s how we’ve grown to be present in 130 countries. But our business isn’t just...


  • مصر, Egypt Heineken Full time

    At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values: - Passion for consumers and customers - Care for people and planet - Enjoyment of life - Courage to dream and pioneer Are you eager to be part of a team that lead improvements in the risk...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: Process improvement, Governance & NTRA Enterprise SPOC Restorable for improving enterprises process and designing E2E New enterprise process. As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities in order to assure that all NTRA regulations and restrictions are applied and on place by establishing the...


  • مصر, Egypt Giza Systems EG Full time

    Collaborate with the direct manager to define and update company business processes, ensuring relevance and efficiency. - Analyse existing processes to identify improvement opportunities. - Participate in the design of future-state processes, considering opportunities for system enhancements and workflow optimization. - Execute process changes and provide...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Cross Over function to support the organization in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers and realize efficiency. **Key accountabilities and decision ownership**: - Create delivery process improvement plan setting measures, KPIs and targets against market...


  • مصر, Egypt Tempo Full time

    **_Key Responsibilities And Accountabilities_** - Responsible for design and document all company business processes, workflows and ensures the company internal process portal is updated. - Work with Business owners to gain full understanding of business processes and practices; - Communicate Lean and other process improvement methodologies to the...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Cross Over function to support the organization in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers and realize efficiency **Key accountabilities and decision ownership**: - Create delivery process improvement plan setting measures, KPIs and targets against market...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: The process analyst will liaise with stakeholders to elicit, analyses, communicate and validate requirements for changes to business processes, information systems and organization. This position requires an ability to understand business processes, extract the wastes and translate them into improvements ideas that will allow the...


  • مصر, Egypt Vodafone Full time

    **Role purpose**: Cross Over function to support the organization in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers and realize efficiency **Key accountabilities and decision ownership**: - Challenge stakeholders to maximize opportunities from process improvement initiatives -...


  • مصر, Egypt Souq.com for E-Commerce LLC Full time

    Completed Bachelor’s Degree (Engineering, Operations, Supply Chain, Transportation Logistics, etc.) from an accredited university or 3+ years’ experience in related fields. - 3+ years of driving process improvements experience. - SQL and advanced Excel (Pivot Tables, VLookUps, Macros) knowledge. - Demonstrable problem-solving, mathematics and analytical...


  • مصر, Egypt Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...


  • مصر, Egypt Giza Systems EG Full time

    Responsible for performing process analysis and design to drive continuous process improvement that supports the Company’s strategic goals. This position is also responsible for creating and maintaining department metrics and reporting. - Document the As-Is business processes - Lead process improvement initiatives - Manage the efforts to identify, revise...


  • مصر, Egypt Heineken Full time

    At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values: - **Passion for consumers and customers**: - **Care for people and planet**: - **Enjoyment of life**: - **Courage to dream and pioneer** We are looking for an accounting or finance fresh...


  • مصر, Egypt Heineken Full time

    At ABC, we brew the joy of true togetherness to inspire a better world. A big part of that means brewing better people with the heart of our company in our four values: - **Passion for consumers and customers**: - **Care for people and planet**: - **Enjoyment of life**: - **Courage to dream and pioneer** **Job Purpose** Executes and implements tasks...


  • مصر, Egypt Giza Systems EG Full time

    Responsible for performing process analysis and design to drive continuous process improvement that supports the Company’s strategic goals. This position is also responsible for creating and maintaining department metrics and reporting. **Responsibilities**: - Document the As-Is business processes. - Lead process improvement initiatives. - Manage the...