Process Improvement Specialist

4 days ago


مصر, Egypt Vodafone Full time

**Role purpose**: Cross Over function to support the organization in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers and realize efficiency

**Key accountabilities and decision ownership**:

- Create delivery process improvement plan setting measures, KPIs and targets against market averages to realize cost efficiency targets
- Lead process improvement initiatives across delivery Units, and vendors, to deliver efficiencies and benefits to internal and external customers
- Present findings and recommendations with confidence and communicating these to sponsors and key stakeholders
- Challenge stakeholders to maximize opportunities from process improvement initiatives
- Promote and develop a continuous improvement culture across the business
- Champion the need and benefit by utilizing a structured approach to business process improvement. Identify improvement opportunities and manage improvement requests from the business
- Coach and support project team members in use of tools and methodologies

**Core competencies, knowledge and experience**:

- Technical background in software development or testing
- Ability to recognize and understand the benefits of the new and popular technologies
- Experience of working to and performing against set targets
- Ability to deal positively and professionally with difficult situations which may arise
- Ability to deal with the unclear requirement
- Proactive attitude - must have ability to take initiative to get the job done
- Excellent working knowledge of Excel, Word, Power point, Outlook

**Must have technical / professional qualifications**:

- Deep understanding of concepts of productivity analysis and functional sizing methodologies like Gartner FFPA, IFPUG FP, IFPUG SFP, Impacted FP, SNAP, Non Functional Requirements Sizing
- Excellent knowledge in software delivery models
- Excellent knowledge in SAFe
- Understanding of business process improvement concepts including lean six sigma
- Strong negotiating, presentation and influencing skills
- Strong Data manipulation, reporting and analysis skills including Excel, Reporting Services, Power BI

_VOIS #movewithus



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