Supervisor, Office Automation

4 months ago


محافظة الجيزة, Egypt اورنچ مصر Full time

About the job Supervisor, Office Automation

**Purpose of the Job**
- Administer and management of Microsoft Active Directory, DNS, DHCP, CA, ADFS, WSUS, Exchange, Citrix environments across all Orange Egypt domains.
- Maintain IT Infrastructure system availability by 99% including Active Directory domains, DNS, DHCP, CA, ADFS, Exchange, SCCM, SCOM, MIM, WSUS, SQL environments.
- Managing security patch management and system updates on all system aspects on regular basis.
- Managing systems upgrade as needed.
- Provide advanced level support for system hardware and software, technical issues and resolutions.
- Ensures high availability and acceptable levels of performance of mission critical resources and enterprise systems.
- Provide off-hours on-call technical support as needed.

**Duties and Responsibilities**
- Administer and management of Microsoft Active Directory, DNS, DHCP, CA, ADFS, WSUS, Exchange, Citrix environments across all Orange Egypt domains.
- Maintain IT Infrastructure system availability by 99% including Active Directory domains, DNS, DHCP, CA, ADFS, Exchange, SCCM, SCOM, MIM, WSUS, SQL environments.
- Managing security patch management and system updates on all system aspects on regular basis.
- Managing systems upgrade as needed.
- Provide advanced level support for system hardware and software, technical issues and resolutions.
- Ensures high availability and acceptable levels of performance of mission critical resources and enterprise systems.
- Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals.
- Provide off-hours on-call technical support as needed.
- Provide knowledge sharing and transfer across team members.

**Job Specifications**
- Provides advanced level support for system hardware and software, technical issues and resolutions
- Ensures high availability and acceptable levels of performance of mission critical resources and enterprise systems.
- Strong knowledge of Microsoft Active Directory administration and management.
- Basic knowledge of Microsoft Exchange 2016/2019, SCCM, SCOM, File Service, SQL, MIM, Citrix administration and management.
- Manage and administrate internet service for Orange Egypt using Proxy technology by "Forcepoint Websense". generating web sites access reports.
- Ensure secure browsing protecting the company from spam and hacker attacks.
- Works effectively as part of a team atmosphere to perform duties and achieve daily operational goals.
- Provide off-hours on-call technical support as needed.
- Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- Basic knowledge of Citrix XenApp administration and management.
- Maintain an Active Directory and Messaging environment, with extensive knowledge of infrastructure services.
- Create Server Clustering by Using Microsoft Windows 2016 & 2019.
- Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
- Generate periodic systems performance and availability reports.
- Ensure systems security, responding to security threats raised by information security or security audits.
- Participate in new projects implementation.



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