Software Account Manager

3 months ago


مصر, Egypt STS Egypt Full time

We are hiring, IT Company is looking forSoftware account manager

Job description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- Proven work experience as a Key account manager
- Hands on experience with CRM software.
- An ability to address customer requests in a timely manner
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
- Strong negotiation skills with a problem-solving attitude.
- BSc degree in IT field or relevant field.

نوع الوظيفة: دوام كامل



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