Account Manager
5 months ago
Blue Ocean Marketing Agency seeking an experienced Account Management Manager to lead and manage a regional team of Account Managers. As an Account Management Manager, you will be responsible for coaching and training your team to ensure high customer retention, satisfaction, and growth. You will track team performance, handle escalated customer issues, and collaborate with cross-functional teams to drive business success. If you are passionate about delivering outstanding customer experiences and have a track record of managing high-performing teams, we invite you to apply. Account Management Manager job description. An Account Management Manager is a leadership position responsible for overseeing and managing a team of Account Managers to ensure high customer retention, growth, and satisfaction.ResponsibilitiesServe as the lead point of contact for all customer account management matters.Build and maintain strong, long-lasting client relationships.Negotiate contracts and close agreements to maximize profits.Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status. Collaborate with sales team to identify and grow opportunities within territory. Assist with challenging client requests or issue escalations as needed. Requirements and skills Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Solid experience with CRM software (e.g. Salesforce, HubSpot) and MS Office (particularly MS Excel)Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication Skills/BS degree in Business Administration, Sales or relevant field
**Requirements**:
- Excellent command of English and strong communication skills. - 3 to 5 years of experience - Provide us with a comprehensive portfolio showcasing your variety of work.
**Benefits**:
Competitive health and social insurance packages. Paid time off for rest and relaxation, ensuring a healthy work-life balance
نوع الوظيفة: دوام كامل
القدرة على التنقل/الانتقال:
- New Cairo: التنقل بشكل موثوق أو التخطيط للانتقال قبل البدء في العمل (مفضل)
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