Career Advisor Assistant

The Career Advisor is responsible for providing support to the company employees whenever there is dissatisfaction or identified risk of resignation or request to be transferred, to accomplish a successful integration or retention in the company.

**Key responsibilities and accountabilities**:

- Analyze and act in all situations related to contract resignations / non-renewals communicated to the HR team, regardless of the communication channel chosen by the employee and through resignation reports:

- Contact employees and fully understand their labor or personal needs in order to make the right offer for them to stay in the company
- Establish contact and find solutions internally with other departments or with external entities, according to the employee’s needs, to successfully retain the employee.
- Contact employees to perform stay or exit interviews.
- Communicate with all stakeholders in order to facilitate processes within the company such as transfers, internal promotions, etc.
- Employee complaints management.
- Perform continuous improvement interviews on projects followed by meetings with operational management to discuss findings and define improvement opportunities.
- Conduct Focus Group sessions.
- Complete special projects as assigned.
- Act with initiative, make things happen.
- Be focused on delivery and productivity improvement.
- Be a true team member in Teleperformance Portugal - focused on the success of the company.
- “Enthusiastically” communicate the company’s culture and values.
- Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
- Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to department's processes, GDPR - General Data Protection Regulation, GECSP - Global Essential Compliance, Information Security Policies, HR, etc.
- Communicate to leadership any known infractions of these Corporate Policies and procedures immediately.

**Main Job Requirements**:

- Bachelor's degree required in HR, Business, or related field (preferential)
- Fluency in English & Italian (minimum B2)
- At least 1 year of experience in the role or in Human Resources positions
- Working knowledge of Microsoft Office Suite (Excel, Word)
- Working knowledge of HR tools.

**Job Types**: Full-time, Permanent