Agent-at Your Service

1 week ago

مصر, Egypt Marriott International, Inc Full time

**職務編號** 22167700
**工作類別** Rooms & Guest Services Operations
**地點** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt 在地圖中查看
**工作編制** Full-Time
**身處外地？** N
**願意海外赴任？** N
**職位類型 管理** Non-Management
**職位概述**

操作電話交換臺，以便接聽電話。處理客人的喚醒電話和遮罩呼叫請求，以及與撥打或接聽電話有關的其他請求。告知客人為他們收到的任何消息（如語音郵件、郵件、傳真），並在需要時發送到客房。回答、記錄和處理所有客人來電、請求、問題或疑慮。準確、完整、清晰地接收、記錄和轉發資訊。將所有客人請求或問題記錄到電腦中；聯繫相應的個人或部門（如行李員、客房部），並跟進客人以確保他們的要求得到充分滿足。向客人提供有關客房特色、酒店設施和當地景點的資訊。協助客人連接互聯網。向經理報告事故、傷害和不安全的工作條件。

遵守公司的所有政策和程序；確保制服和個人儀表整潔而專業；維護專有資訊的機密性，並保護公司資產。根據公司的標準，歡迎和答謝所有客人；預期並滿足客人的服務需求；為殘障人士提供協助，並感謝客人的真誠讚賞。使用清晰、專業的語言與他人交談，並以適當的禮儀接聽電話。與他人建立和保持積極的工作關係，並支援團隊達成共同目標。遵守品質保證預期和標準。閱讀和目測驗證各種格式的資訊；在較長一段時間內或整個工作班次中保持站立、就坐或行走。在沒有他人協助的情況下，移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

在艾美酒店，我們主張幫助客人發掘每個目的地應提供的令人意想不到的迷人體驗。我們的客人是擁有好奇心和創意的大都會文化追尋者，欣賞周到、永恆的服務。我們提供特色、精緻和令人難忘的服務和體驗，激勵客人充分發掘目的地。我們正在尋找充滿好奇、富有創意和知情的人士加入我們的團隊。如果您喜歡與志同道合的客人打交道，並渴望營造意想不到的體驗，我們誠邀您與艾美酒店攜手譜寫未來的職業生涯。

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