Application Support Engineer

4 days ago


مصر, Egypt Giza Systems EG Full time

Follows established guidelines and interprets policies.
- Participate in customer and internal projects, including transformation.
- Contribute to projects from own responsibility area.
- Resolve most technical incidents independently within technical area.
- Work with team members to resolve more complex or cross-technology incidents.
- Documents known errors and workarounds.
- Identify potential escalations and alert management proactively.
- Manage basic escalations with customer.
- Review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility with the supervision of their Manager.
- Understand and escalate scope changes per change control process.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Provide continual improvement recommendations/direction setting and advice within work team.
- Balance internal needs against customer requirements and/or internal businesses/end user’s needs within defined parameters.
- Work as part of a team, which may be virtual, global, and/or multi-functional.
- Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
- Responsible for executing recovery actions.
- Begin to proactively provide solutions to prevent problems from occurring in area of responsibility.

**Personal Skills**:

- Bachelor’s degree in computer science, IT Service Management, Engineering, Business, or related field or equivalent
- work experience. 1-2 years of relevant experience

**Technical Skills**:

- Applies technical knowledge (e.g. SAP, Java,.NET) to solve
- Works on problems/projects of moderately complex scope.
- Evaluates unique circumstances and makes recommendations.
- Exercises independent judgment within defined practices and procedures to determine appropriate action

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Status

Full time

Employment Type

Employee

Job Division

EBS
Managed Services LoB

Career Level

Entry Level

Years of Experience

Min: 0 Max: 2

Degree

Bachelor's degree



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