Application Support Engineer

7 months ago


مصر, Egypt Giza Systems EG Full time

Follows established guidelines and interprets policies.
- Participate in customer and internal projects, including transformation.
- Contribute to projects from own responsibility area.
- Resolve most technical incidents independently within technical area.
- Work with team members to resolve more complex or cross-technology incidents.
- Documents known errors and workarounds.
- Identify potential escalations and alert management proactively.
- Manage basic escalations with customer.
- Review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility with the supervision of their Manager.
- Understand and escalate scope changes per change control process.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Provide continual improvement recommendations/direction setting and advice within work team.
- Balance internal needs against customer requirements and/or internal businesses/end user’s needs within defined parameters.
- Work as part of a team, which may be virtual, global, and/or multi-functional.
- Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
- Responsible for executing recovery actions.
- Begin to proactively provide solutions to prevent problems from occurring in area of responsibility.

**Personal Skills**:

- Bachelor’s degree in computer science, IT Service Management, Engineering, Business, or related field or equivalent
- work experience. 1-2 years of relevant experience

**Technical Skills**:

- Applies technical knowledge (e.g. SAP, Java,.NET) to solve
- Works on problems/projects of moderately complex scope.
- Evaluates unique circumstances and makes recommendations.
- Exercises independent judgment within defined practices and procedures to determine appropriate action

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Status

Full time

Employment Type

Employee

Job Division

EBS
Managed Services LoB

Career Level

Entry Level

Years of Experience

Min: 0 Max: 2

Degree

Bachelor's degree



  • مصر, Egypt Groupe Atlantic Full time

    ATLANTIC Engineering Company for Energy Technology (ECET) in Cairo is a French based international company producing 1.2 million of water heaters and 500 000 towel-dryers every year. The combination of Groupe Atlantic's knowledge, experience and management approach in hot water products and Egyptian workforce made GROUPE ATLANTIC Egypt one of the Group's...


  • مصر, Egypt MigrationIT Full time

    **Job Information**: Field - Applications & DataField / Area - Business Analysis & SupportIndustry - BankingJob Category - Application Support AnalystWork Experience - 1-3 yearsCity - New CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- Investigating and handling customers reported Issues, Requests and Inquiries. - Reporting any...


  • مصر, Egypt Novasyte Full time

    Application Support Engineer: What to Expect: - Develop and execute SQL queries to extract and manipulate data from databases. - Monitor and maintain web servers and API integrations, ensuring smooth functioning and responsiveness. - Collaborate with developers and cross-functional teams to identify and resolve technical issues. - Document technical...


  • مصر, Egypt Backend Full time

    Senior Application Support Engineer performs a variety of implementation, deployments, and troubleshooting requiring a wide knowledge of company products, database engines, operating systems. **Responsibilities**: The senior Application Support Engineer, as part of the team, will be responsible for: Execution of DB scripts/extracts as needed. React to High...


  • مصر, Egypt اورنچ مصر Full time

    About the job Junior, Application Support Engineer **Purpose of the job** Application Support data charging projects & bundled offers (new data experience, broadband, WIFI, buckets, offers, promotions, repricing, handset bundles...,etc. ) end to end from Charging side, perform all activities related to project management, managing technical and business...


  • مصر, Egypt MigrationIT Full time

    **Job Information**: Field - Applications & DataField / Area - Business Analysis & SupportIndustry - IT ServicesJob Category - Application Support AnalystWork Experience - 1-3 yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 12577- Workflow & internal process automation prospective understanding. - Preferred hands-on experience on...


  • مصر, Egypt BI-Technologies Full time

    **Join our growing team of achievers and take your career to the next level!**: At BI-Technologies, we all work as one big family. We pursue an environment that sparks achievement enabling people to excel and demonstrate their skills and abilities. Our employees enjoy exposure to vast career opportunities and ongoing development in a workplace where they...


  • مصر, Egypt Siemens Full time

    Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years. We're looking for an **Application **Support Engineer **to join our **Global Customer Support and Success** team within **IES...


  • مصر, Egypt MigrationIT Full time

    **Job Information**: Industry - Health CareField - Applications & DataBudget - EGP 45,000.00Field / Area - Business Analysis & SupportJob Category - Application Support AnalystWork Experience - 5+ yearsCity - CairoState/Province - AI QahirahCountry - EgyptZip/Postal Code - 11311- - Interact with the Spanish teams to get level 2 and level 3 support when...


  • مصر, Egypt Siemens Digital Industries Software Full time

    Siemens Digital Industries Software is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 175 years. We're looking for an **Application** **Support Engineer** to join our **Global Customer Support and Success** team within **IES**...


  • مصر, Egypt Giza Systems EG Full time

    The WebLogic Database Administrator (DBA) will be responsible for the design, implementation, maintenance, and performance tuning of WebLogic Server environments and associated databases. - Work with team members to resolve more complex or cross technology incidents. - Resolve most technical incidents independently within technical area. **Personal...


  • مصر, Egypt valU Full time

    Company Description **Job Description**: Roles and responsibilities - Providing technical support to teams within the organization, and to external clients when required. - Assisting with systems integrations. - Managing and handling the open tickets through ticketing system. - Maintaining and updating technical documents and procedures. - Identifying and...


  • مصر, Egypt اورنچ مصر Full time

    About the job Senior, Application Development Support Engineer **Purpose of the job** **Duties and responsibilities** - This position will require working with the sales and marketing teams to meet solution sales targets, Business segments and generate gross adds and direct revenue. This involves leading the development of technical solutions, working with...


  • مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Orange Egypt Full time

    **Purpose of the job** Application Support data charging projects & bundled offers (new data experience, broadband, WIFI, buckets, offers, promotions, repricing, handset bundles...,etc. ) end to end from Charging side, perform all activities related to project management, managing technical and business aspects of projects engagements including solution...


  • مصر, Egypt Siemens Full time

    **About us** **Siemens Digital Industries Software - Where today meets tomorrow.** **Let's make the difference together!** **Meet the team - **Video**: Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more...


  • مصر, Egypt Orange Business Services Full time

    **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level technical support...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: **Application Support and Cloud Operations Engineer** **Mission**: **Key tasks and responsibilities**: Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): **Technical responsibilities**: - Handle, diagnose and route in real-time incoming trouble tickets - Responsible for 2nd level...


  • مصر, Egypt Giza Systems EG Full time

    Manage and maintain database systems to ensure optimal performance and reliability. - Perform routine database maintenance tasks such as backups, restores, and updates. - Troubleshoot and resolve database-related issues in a timely manner. - Collaborate with cross-functional teams to support database requirements for various projects. - Implement and enforce...


  • مصر, Egypt Siemens Digital Industries Software Full time

    Siemens Digital Industries Software - Where today meets tomorrow. Let's make the difference together! **Meet the team - Video** Siemens DISW is a global technology powerhouse. With some of the best-known brands in the world, Siemens has stood for engineering excellence, innovation, quality, and reliability for more than 165 years. We're looking for a...