Tr Associate

2 weeks ago

مصر, Egypt PepsiCo Full time

**Responsibilities**:

- Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting)
- Develop and update enrollee list (Life insurance, Executives’ medical insurance, Delta insurance)
- Process quarterly invoices (Life insurance, Executives’ medical insurance, Delta insurance)
- Coordinate executives’ medical cards issuing process
- Finalize life insurance claims (death and disability cases) incoordination with finance and field teams
- Process one time payments (Iftar/Eid/etc..)
- Work with TR team on wellness campaigns activation and communication
- Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
- Partner with team to execute plans to improve customer satisfaction with a focus on processes
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
- Manage escalation and takes ownership for ultimate issue resolution
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
- Ensure knowledge management platform is updated

Qualifications:

- 0-1 years of HR Shared Services process and SLA management experience
- Service management and ticket management system experience
- Customer orientation
- Process management and continuous improvement with a focus on optimization and productivity
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces
- High level of accuracy and attention to details

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