Adoption Consultant

3 months ago

القاهرة, Egypt Contentsquare Full time

Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.

Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.

Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world

**Please Note**: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.

**About the Role**:
As an Adoption Consultant, you will be a product and training expert, designing & delivering tailored enablement plans for our customers to help them maximize usage and value from Contentsquare. You will be working within our Onboarding Team, based in the Cairo Centre of Excellence, where your primary mission will be to support our Mid-Market customers & fulfill their product enablement needs. You will also be involved in producing 1-to-many webinars to better support our customers at scale.

Your role will be partnered with the EMEA Adoption Consulting department, who primarily support our Enterprise customers & focus partners.

**In your day to day you will**:

- **Customer Enablement Plan Creation & Delivery**:

- Work with key stakeholders to create, develop, and refine enablement plans tailored to each new customer’s strategic objectives and unique needs.
- Design and delivery of dedicated use case workshops to tailor enablement for the specific needs of the customer, as defined by the enablement plan
- **
Collaboration with the Customer Education Team**:

- Partner with the Customer Education team to design, develop, and deliver 1-to-many initiatives, ensuring scalable and effective training programs for customers and partners.
- Contribute to development of educational resources and materials aligned with adoption goals.
- **
Performance Measurement and Reporting**:

- Collaborate with stakeholders to understand key performance indicators (KPIs) related to adoption and onboarding effectiveness.
- Ensure accurate and timely data collection for the identified KPIs.
- Regularly assess and report on the effectiveness of adoption initiatives, providing data-driven recommendations for improvement.
- **
Cross-functional Collaboration**:

- Collaborate with Customer Success, Sales and Product teams to align adoption strategies with overall business objectives.
- Act as a bridge between different departments to ensure a cohesive and customer-centric approach to adoption.

**What We're Looking For**:

- Demonstrated ability to quickly familiarize oneself with enterprise software tools.
- Excellent oral and written communication skills, along with strong presentation abilities.
- Strong work ethic, positive attitude, and ability to follow through on tasks.
- Proficiency in English in a professional environment.

**Nice to have**:

- Experience with HTML, CSS or tag management solutions
- Experience with App frameworks
- Experience with Digital Experience Analytics (DXA) and Product Analytics (PA) platforms
- Experience teaching or coaching others, in-person or virtual
- Fluency in French.

**Why you should join Contentsquare**:

- ️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
- ️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
- ️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
- ️ Our clients, partners and investors love our industry-leading product

**To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight**:

- ️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- ️ Work flexibility: hybrid and remote work policies
- ️ Generous paid time-off policy (every location is different)
- ️Immediate eligibility for birth

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